Product Manager

• Drive successful product releases with satisfactory user adoption and retention (50%)
• Facilitate cross-functional collaboration to keep product development cycles on schedule
• Create user documentation and training materials to optimize the onboarding experience
• Help achieve target user adoption rates for new features
• Support successful rollout of new features, ensuring zero critical bugs in production by way of thorough QA testing and edge case identification
• Thoroughly document product requirements to reduce development rework
• Co-design AI experiences that increase processing efficiency and enable improved admin-client connections (20%)
• Contribute to AI model accuracy improvements through data preparation and validation work
• Help identify and mitigate bias in AI features, ensuring equitable outcomes across diverse client populations
• Support development of new AI-powered features that streamline aid delivery processes
• Conduct market research on the government assistance technology landscape and gather competitive intelligence on key players and their competitive advantages (20%)
• Generate actionable insights from user feedback to inform product roadmap decisions
• Conduct competitive analysis highlighting key opportunities for product differentiation
• Document best practices and emerging trends in AI for social services
• Enable marketing & sales efforts that help us successfully acquire and retain customers (10%)
• Create product demo materials and curate a digital presence for the product
• Develop technical sales collateral that effectively communicates AI capabilities to government and nonprofit buyers
• Produce customer success stories and testimonials that validate the product’s impact on service delivery

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