Bilingual Tenant Advocate

Community Economic Defense Project

Bilingual Tenant Advocate assisting individuals facing housing instability with rental assistance applications and community resources. Role requires in-person work in Denver.

Posted 5/17/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $63,354 per yearWebsite

About the role

Key responsibilities & impact

Work one-on-one with clients to assist and facilitate the complete submission of an online rental assistance application
Conduct intake at CEDP’s Denver office, which requires in-person work between 3-5 days per week
Coordinate with landlords to ensure that the landlord is also submitting the necessary paperwork to complete the application process
Serve as the point of contact for DOH and/or local non-profit partner agency processors for the applicants they are assisting
Assist and work with applicants identified through outreach, as well as applicants referred by DOH and/or by its contractors, regardless of which county the Applicant resides, as directed
Serve as the liaison for housing stability services referrals based on the Application prioritization
Provide other targeted case management services related to housing stability, such as securing stable housing and/or eviction diversion services, referred by DOH and/or by its contractors, as directed
Communicate with all parties in a timely, respectful, and professional manner
Track deadlines and manage calendars for your caseload, occasionally assist with cases from other team members and external partners
Gather/collect, review, and log required documents and information to support the accurate and timely processing of cases
Create and organize information, and generate reference tools for easy use by teammates and members of adjacent teams
Understand key success measures for your role
Maintain and update databases and tracking systems accurately and as designated
Respond to all case-related queries
Ensure efficient, accurate, and effective administrative information and assistance
Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems, and technologies

Requirements

What you’ll need

Bilingual in English and Spanish required
Passion for direct service, working with tenants, low-income folks, and working people, from diverse backgrounds and experience
Deep commitment to equity, racial, social, and economic justice
Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands
Ability to work under pressure and meet deadlines
Ability to work independently and as part of a team
Ability to create processes and procedures from nothing and adapt and iterate to drive improvement
Brilliant written and verbal communication skills
Proficient in Microsoft Office, and the Google Suite
Proficiency with Salesforce, Hubspot, or similar CRM desired.

Benefits

Comp & perks

Competitive pay
Flexible time off
Medical insurance
Dental insurance
Vision insurance
401k
Technology stipend of $720 per year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementdocument reviewdata entryprocess improvementdeadline management

Soft Skills

organizational skillscommunication skillsteamworkindependenceadaptabilitycuriosity