Community Economic Defense Project

Bilingual Tenant Advocate

Community Economic Defense Project

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Salary

💰 $63,354 per year

About the role

  • Work one-on-one with clients to assist and facilitate the complete submission of an online rental assistance application.
  • Conduct intake at CEDP’s Denver office which requires in-person work between 3-5 days per week
  • Coordinate with landlords to ensure that the landlord is also submitting the necessary paperwork to complete the application process.
  • Serve as the point of contact for DOH and/or local non-profit partner agency processors for the applicants they are assisting.
  • Assist and work with applicants identified through outreach, as well as applicants referred by DOH and/or by its contractors regardless of which county the Applicant resides, as directed.
  • Serve as the liaison for housing stability services referrals based on the Application Prioritization.
  • Provide other targeted case management services related to housing stability, such as securing stable housing and/or eviction diversion services, referred by DOH and/or by its contractors, as directed.
  • Communicate with all parties in a timely, respectful and professional manner.
  • Track deadlines and manage calendars for your caseload, occasionally assist with cases from other team members and external partners.
  • Gather/collect, review and log required documents and information to support the accurate and timely processing of cases.
  • Create and organize information, and generate reference tools for easy use by teammates and members of adjacent teams.
  • Understand key success measures for your role.
  • Maintain and update databases and tracking systems accurately and as designated.
  • Respond to all case-related queries.
  • Ensure efficient, accurate and effective administrative information and assistance.
  • Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies.
  • Work directly in person with clients for Rental Assistance intake, this can include working legal clinics at various courthouses throughout Colorado or at CEDP Offices.

Requirements

  • Bilingual in English and Spanish required.
  • Passion for direct service, working with tenants, low-income folks, and working people, from diverse backgrounds and experience
  • Deep commitment to equity, racial, social, and economic justice
  • Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
  • Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands
  • Ability to work under pressure and meet deadlines
  • Ability to work independently and as part of a team
  • Ability to create processes and procedures from nothing and adapt and iterate to drive improvement
  • Brilliant written and verbal communication skills
  • Proficient in Microsoft Office, and the Google Suite.
  • Proficiency with Salesforce, HubSpot or similar CRM desired.
Benefits
  • Competitive pay
  • Flexible time off
  • Benefits package (including medical, dental, vision)
  • 401(k)
  • Technology stipend of $720 per year
  • $2,000 salary differential per year for bilingual employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementdocument reviewapplication processingdata entrydeadline trackingprocess improvementorganizational skillscustomer relationship managementbilingual in English and Spanish
Soft Skills
communication skillsteamworkindependenceadaptabilitytime managementcuriositypassion for direct servicecommitment to equityability to work under pressure