ASL Customer Support Representative

Communication Service for the Deaf (CSD)

ASL Customer Support Representative providing technical and account-related support to customers via ASL video calls. Working remotely while being a California resident, and exceeding customer expectations.

Posted 4/24/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Works in a remote environment, delivering excellent customer service by asking questions, actively listening, building rapport, demonstrating respect, being informative, and understanding their needs, requests, or problems
Answers inbound customer calls in ASL by video concerning one or more of the following issues: troubleshooting, billing, or questions about products and/or services
Determines the root cause of customer problems and uses available tools, systems, resources, customer information, and collaboration with other departments to identify the action required and resolve the issue
Educates customers on billing details, as well as policies and procedures concerning prices/billing/service to facilitate the acceptance of customer payments by phone (inclusive of applicable payment assistance fees) or educates the customer on other options to make payments at no charge
Provides seamless customer experience through the accurate documentation of call details and new account information into the computer system and completing any necessary forms required to request action by other departments
Closes sales and complete service orders when the customer expresses interest in additional products, features, and services
Successfully completes job-related training
Stays current with new and/or updated reference material or announcements pertaining to the job and adapts customer communication to reflect any changes
Other duties as assigned

Requirements

What you’ll need

Ability to communicate efficiently in American Sign Language
High school diploma or equivalent
Excellent skills in creating an exceptional customer experience
Ability to commit to work schedules in a virtual contact center environment
Ability to undergo various training to learn and understand all products and services offered by our clients
Ability to ask detailed questions, diffuse tense situations and escalate appropriately
Demonstrate willingness to accept guidance and feedback from peers and management
Proficiency with computers, video technology and strong typing skills
Highest regard for confidentiality
Superior multi-tasking, organizational, record-keeping and time-management skills
Easily adaptable to a rapidly changing, fast-paced environment and highly responsive to customer issues, concerns and demands
1 year of experience troubleshooting basic hardware, software, or connectivity issues (preferred)
At least 1-2 years of experience in a customer service role, not specific to only call center jobs (preferred)
Enthusiastic and personable

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Communication Service for the Deaf (CSD) Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1975 🤝 Non-profit 📚 Education 🌍 Social Impact 💰 $75k Grant on 2017-11 Non-profit
Education
Social Impact Communication Service for the Deaf (CSD) is an organization that has been working since 1975 to empower both Deaf and hearing individuals to succeed together. CSD offers a variety of programs and services, such as ASL Now, CSD Access, and DeafHealth, to promote accessibility and success for Deaf and hard of hearing communities. The company collaborates with partners like Tive Technology to enhance accessibility and provides resources for hiring Deaf employees and supporting Deaf-owned businesses. CSD believes in treating disability as diversity and values Deaf identities for their unique contributions to society. ASL Customer Support Representative 🔥 26 minutes ago 🏄 California – Remote 💵 $20 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Works in a remote environment, delivering excellent customer service by asking questions, actively listening, building rapport, demonstrating respect, being informative, and understanding their needs, requests, or problems
Answers inbound customer calls in ASL by video concerning one or more of the following issues: troubleshooting, billing, or questions about products and/or services
Determines the root cause of customer problems and uses available tools, systems, resources, customer information, and collaboration with other departments to identify the action required and resolve the issue
Educates customers on billing details, as well as policies and procedures concerning prices/billing/service to facilitate the acceptance of customer payments by phone (inclusive of applicable payment assistance fees) or educates the customer on other options to make payments at no charge
Provides seamless customer experience through the accurate documentation of call details and new account information into the computer system and completing any necessary forms required to request action by other departments
Closes sales and complete service orders when the customer expresses interest in additional products, features, and services
Successfully completes job-related training
Stays current with new and/or updated reference material or announcements pertaining to the job and adapts customer communication to reflect any changes
Other duties as assigned 🎯 Requirements
Ability to communicate efficiently in American Sign Language
High school diploma or equivalent
Excellent skills in creating an exceptional customer experience
Ability to commit to work schedules in a virtual contact center environment
Ability to undergo various training to learn and understand all products and services offered by our clients
Ability to ask detailed questions, diffuse tense situations and escalate appropriately
Demonstrate willingness to accept guidance and feedback from peers and management
Proficiency with computers, video technology and strong typing skills
Highest regard for confidentiality
Superior multi-tasking, organizational, record-keeping and time-management skills
Easily adaptable to a rapidly changing, fast-paced environment and highly responsive to customer issues, concerns and demands
1 year of experience troubleshooting basic hardware, software, or connectivity issues (preferred)
At least 1-2 years of experience in a customer service role, not specific to only call center jobs (preferred)
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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingbillingcustomer servicerecord-keepingtyping skillsvideo technologyproblem-solvingsales closingservice order completionproduct knowledge

Soft Skills

communicationactive listeningbuilding rapportadaptabilitymulti-taskingorganizational skillstime-managementconfidentialitywillingness to accept feedbackcustomer experience

Certifications

high school diploma or equivalent