Call Center Representative, Communication Assistant

Communication Service for the Deaf (CSD)

Call Center Representative relaying phone calls between deaf and hearing consumers. Joining CSD in supporting Deaf success through access to communication.

Posted 4/21/2026full-timeRemote • Minnesota, Texas • 🇺🇸 United StatesSeniorLead💰 $14 per hourWebsite

About the role

Key responsibilities & impact

Facilitate phone calls between deaf or hard of hearing individuals and hearing individuals
Relay telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network.

Requirements

What you’ll need

A minimum of a High School Diploma or equivalent
18 years of age or older
Ability to type at 60 words per minute with minimal errors (to graduate training)
45 words per minute with 90% accuracy to qualify for training
Excellent customer service experience and a relaxed/calm demeanor
Ability to work various schedules, including weekdays, weekends, overnight, and holidays
Must be able to pass skill assessments administered by a local recruiter
Work From Home Requirements: Private and quiet office space with a closed door
Hard-wired internet connection via ethernet cable (cable provided by CSD)
High-speed internet connection (3.0 MG download; 1.2 MG upload)
Access to a mobile device with a camera
Access to a personal or public device/PC with a USB-C port.

Benefits

Comp & perks

Opportunity to work from home
Starting wage of $14 per hour
Hiring for full and part-time positions
Eligible for salary increases twice a year
Paid time off (for all employees)
Remote Work Stipend
Employee Assistance Program (available immediately, no employee cost)
Employee rewards for good attendance and performance
Student loan forgiveness eligibility (due to non-profit status)
Downtime is YOUR time
Shift differentials available for overnight shifts, Speech to Speech, and Bilingual
No sales, no quotas, no tech support, no customer conflict de-escalation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

typingtelephone relaycommunicationcustomer service

Soft Skills

calm demeanorflexibilityinterpersonal skills

Certifications

High School Diploma