Communication Service for the Deaf (CSD)

Spanish Bilingual Communication Assistant

Communication Service for the Deaf (CSD)

full-time

Posted on:

Location Type: Remote

Location: Minnesota • United States

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Salary

💰 $14 - $16 per hour

Job Level

SeniorLead

About the role

  • Facilitate phone calls between deaf or hard-of-hearing individuals and hearing individuals
  • Collaborate with team members to ensure communication access
  • Use technical communication solutions to support interactions
  • Adhere to call scripts and protocols during interactions

Requirements

  • Fluent in Spanish and English
  • A minimum of a High School Diploma or equivalent
  • 18 years of age or older
  • Typing Speed of 45 words per minute with 90% accuracy to qualify for training
  • Ability to type at 60 words per minute with 95% accuracy to graduate training
  • Excellent customer service experience and a relaxed/calm demeanor
  • Ability to work various schedules including weekdays, weekends, evenings, and holidays
  • Must be able to pass skill assessments administered by a local recruiter
  • Private and quiet office space with a closed door
  • Hard-wired internet connection via ethernet cable (cable provided by CSD)
  • High-speed internet connection (3.0 MG download; 1.2 MG upload)
Benefits
  • Opportunity to work from home
  • Starting wage of $14.00 per hour
  • $15.50 per hour after completing training and passing a Spanish fluency test
  • Hiring for full-time & part-time positions
  • Eligible for salary increases twice a year
  • Paid time off (for all employees)
  • Remote Work Stipend
  • Employee Assistance Program (available immediately, no employee cost)
  • Employee rewards for good attendance and performance
  • Student loan forgiveness eligibility (due to non-profit status)
  • Downtime is YOUR time
  • No sales, no quotas, no tech support, no customer conflict de-escalation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
typing speed 45 wpmtyping speed 60 wpm90% accuracy95% accuracy
Soft Skills
excellent customer servicecalm demeanorcollaborationcommunication access
Certifications
High School Diploma or equivalent