Relationship Manager, Premier Banking

Commonwealth Bank

Manage high-value Premier client portfolios at CommBank, delivering exceptional service and financial solutions. Build trusted relationships while supporting clients' complex financial needs in Sydney.

Posted 7/28/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in complex mortgage lending and a strong commitment to delivering exceptional customer experiences. Proven ability to build trusted relationships with clients and identify growth opportunities within a high-value portfolio.

Highest-signal resume keywords

Complex Mortgage LendingSales ExperienceRelationship-Building SkillsCustomer Service ExcellenceFSRA Tier 2 Accreditation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage LendingFinancial SolutionsInvestment OptionsPortfolio ManagementSales Strategies

Soft Skills

Relationship BuildingCustomer Experience FocusCollaborationProblem SolvingAdaptability

Certifications & Qualifications

Certificate IV Accreditation in LendingFSRA Tier 2 Accreditation

Industry Keywords

Financial ServicesInvestmentRisk InsuranceCustomer Service StandardsClient Success

About the role

Key responsibilities & impact

Manage a high‑value Premier client portfolio and make a meaningful impact on their financial success.
Build deep, trusted relationships with sophisticated clients who value expert guidance.
Deliver exceptional customer service by demonstrating the Bank’s service standards.
Search for opportunities to provide innovative financial solutions, including lending and investment options.
Resolve client needs personally, maintaining an end-to-end service approach for the entire portfolio.
Collaborate actively, referring customers to specialists for financial planning, investment, risk insurance, and complex investment needs.
Maintain regular contact with customers to strengthen relationships and identify portfolio growth opportunities.

Requirements

What you’ll need

Demonstrable experience in complex mortgage lending.
Experience in a sales role with diversified product and service offerings.
A passion for delivering outstanding customer experiences.
Strong relationship-building skills and a commitment to client success.
The ability to thrive in a fast-paced environment.
Certificate IV accreditation in lending or similar (preferred).
FSRA Tier 2 accreditation, including Deposit Products and General Insurance (preferred).

Benefits

Comp & perks

Best-in-market training
Clear career pathways
Flexible and hybrid working arrangements