Indigenous Banking Specialist

Commonwealth Bank

Indigenous Banking Specialist building relationships and assisting Indigenous customers with banking needs. Delivering excellent customer service and support through phone engagement.

Posted 7/17/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and community engagement capabilities, with a focus on building positive relationships with Indigenous customers and stakeholders. Proficient in effective communication and collaboration with various agencies to address banking needs.

Highest-signal resume keywords

Customer ServiceCommunity EngagementWritten Communication SkillsVerbal Communication SkillsCollaboration with Stakeholders

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Industry Keywords

Indigenous CustomersBanking ServicesSelf-Service OptionsGovernment ServicesService Gaps

About the role

Key responsibilities & impact

Build and maintain positive relationships with Indigenous customers and communities
Ensure access to the Bank's wide range of products and services
Deliver outstanding customer service over the phone
Promote self-service options, identify issues and service gaps
Support various stakeholders, Community and Government Services for Indigenous customers' banking needs

Requirements

What you’ll need

Highly developed written and verbal communication skills
Demonstrated customer and community engagement skills
Ability to work in collaboration with communities, stakeholders and other government and non-government agencies

Benefits

Comp & perks

Flexible location allowing work from home
Rotating team work during public holidays