General Manager – Lending Transformation, Product Delivery

Commonwealth Bank

General Manager leading Lend & Protect Tribe within Personal Banking at ASB. Focusing on delivering exceptional customer experiences and strong commercial outcomes.

Posted 7/3/2026full-timeRemote • 🇳🇿 New ZealandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading cross-functional teams within financial services, focusing on lending products and risk management while driving exceptional customer experiences and continuous improvement through data-driven decision making.

Highest-signal resume keywords

Lending Product ExpertiseSenior Leadership ExperienceRisk Management FrameworksStakeholder EngagementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lending Product ManagementTransformation Program LeadershipGovernance FrameworksPerformance ReportingBudget ManagementOKR AlignmentContinuous Improvement PracticesData AnalysisCompliance ManagementCross-Functional Team Leadership

Soft Skills

Exceptional Stakeholder LeadershipTeam DevelopmentCollaborationCultural LeadershipInspiration

Tools & Technologies

Data Analytics PlatformsTechnology ServicesPerformance Management Tools

Industry Keywords

Financial ServicesRisk AppetiteCustomer ExperienceCommercial AcumenRegulated Environments

About the role

Key responsibilities & impact

Set direction and deliver outcomes
Translate enterprise and Personal Banking priorities into a clear Tribe strategy, roadmap, and measurable outcomes
Align stakeholders and squads to deliver against quarterly OKRs and strategic priorities
Lead complex, multi-disciplinary delivery across lending and protection products and services
Own customer, business, and risk outcomes
Drive exceptional customer experiences across lending and protection journeys, continuously optimising processes and outcomes
Balance commercial performance with strong risk management within ASB’s risk appetite
Embed effective governance, transparency, and compliance across all Tribe activities
Enable through data, technology, and performance
Lead the development and optimisation of technology services and platforms within the Tribe
Partner closely with Technology and Data & Analytics to deliver scalable, resilient, and customer-focused solutions driven by compliance requirements
Use data and insights to inform decision making, improve flow, and uplift delivery performance
Lead the Tribe and business performance
Own financial performance, including budget, funding, and commercial outcomes
Drive continuous improvement in delivery performance, leveraging PACE practices to enhance flow, quality, and velocity
Provide clear reporting and visibility of performance through robust governance forums
Build leadership, culture, and capability
Lead and inspire a high-performing, inclusive Tribe, fostering a culture of ownership, collaboration, and continuous improvement
Invest in talent development across the Tribe and broader PACE community

Requirements

What you’ll need

Deep experience in lending product (Home/Personal or Business)
Strong commercial acumen, with the ability to make strategic trade-offs that deliver value
Proven senior leadership experience across large teams in financial services or similarly complex, regulated environments
Deep experience leading large, cross-functional product teams and transformation programs
A strong understanding of risk, compliance, and governance frameworks
A data-led mindset, using insights to influence decisions and improve performance
Exceptional stakeholder leadership, with experience engaging at Executive level
A passion for developing leaders and building high-performing teams

Benefits

Comp & perks

Southern Cross Health Insurance
“You Do You” leave
wellbeing allowance
AIA Vitality
staff banking benefits