Workforce Planning Analyst

Commonwealth Bank

Workforce Planning Analyst at CommBank ensuring optimal staffing through data insights and scheduling. Collaborating with stakeholders to enhance performance and customer outcomes.

Posted 6/23/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure we have the right people, in the right place, at the right time
Bring together workforce data, operational insights, and stakeholder collaboration to optimise performance and customer outcomes
Use workforce planning tools and systems to support business performance and service delivery outcomes
Develop and manage workforce schedules to meet service levels, KPIs, and training requirements
Monitor and forecast workload trends, identifying risks and opportunities
Analyse workforce data and translate insights into actionable recommendations
Provide stakeholders with scheduling advice, impact assessments, and planning support
Support recruitment and capacity planning through workforce insights
Identify risks through root cause analysis and escalate where required
Maintain accurate workforce and employee records
Partner closely with stakeholders to deliver strong customer and business outcomes
Follow standard operating procedures and uphold risk and compliance standards

Requirements

What you’ll need

Experience in workforce planning, scheduling, or a contact centre/operations environment
Strong analytical skills with the ability to interpret data and identify trends
Experience using workforce management tools (e.g. planning, rostering, forecasting systems)
Ability to manage competing priorities and deliver to deadlines
Strong problem-solving and critical thinking capability
Excellent stakeholder engagement and communication skills
A proactive, detail-oriented mindset with a focus on continuous improvement
Exposure to workforce analytics or reporting tools
Understanding of forecasting methodologies
Familiarity with AI or data tools to support decision-making

Benefits

Comp & perks

Flexible working
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workforce planningschedulingdata analysisforecastingroot cause analysisworkforce analyticsreportingforecasting methodologiesproblem-solvingcritical thinking

Soft Skills

analytical skillsstakeholder engagementcommunication skillsproactive mindsetdetail-orientedcontinuous improvementability to manage prioritiesability to deliver to deadlines