Senior Manager, CX Strategy and Integration

Commonwealth Bank

Senior Manager leading CX Strategy & Implementation to drive customer-led digital experiences at Bankwest. Collaborating with multidisciplinary teams in shaping strategic direction for the bank.

Posted 6/22/2026full-timePerth • 🇦🇺 AustraliaSeniorWebsite

About the role

Key responsibilities & impact

Set and champion the CX strategy and delivery approach for how customer experiences are designed, prioritised and delivered across Bankwest’s digital channels
Lead organisational-level CX strategy initiatives that translate customer, business and operational needs into clear direction for design and delivery teams
Create strategic narratives, frameworks, roadmaps and recommendations that help senior leaders make decisions and align around customer and business value
Shape how work flows from strategy into design delivery, ensuring teams have the clarity, context and guardrails needed to execute effectively
Lead, coach and develop a team of product designers, lifting the quality of strategic thinking, customer-centered design and execution
Partner with senior leaders across product, delivery, technology, risk, operations, marketing and other business areas to influence decisions and align around outcomes
Constructively challenge assumptions and help teams balance customer needs, commercial outcomes, risk, operational realities and technology constraints

Requirements

What you’ll need

a strong background in digital product design, customer experience strategy, product strategy or a related discipline
experience as a product design leader, CX strategy lead, service design lead, digital strategist, product owner, innovation lead or similar
comfortable operating at both strategic and practical levels
ability to set direction with senior leaders, create clarity for delivery teams, coach designers to deliver high-quality customer experiences

Benefits

Comp & perks

life balance
benefits
unique career momentum opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital product designcustomer experience strategyproduct strategyservice designinnovation leadership

Soft Skills

leadershipcoachingstrategic thinkingcommunicationcollaboration