Team Manager, Commercial Discharges
Commonwealth Bank
full-time
Posted on:
Location Type: Hybrid
Location: Perth • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead a team responsible for verification of discharge instructions and preparation of relevant discharge documents
- Prepare systems for settlements/releases, generate payout figures and arrange disbursal of funds for commercial discharges
- Monitor and analyse team performance and workflows using standardised systems and reporting
- Lead day-to-day running of the team to drive customer outcomes right first time and within agreed timeframes
- Identify, drive and deliver continuous improvement and efficiency enhancements
- Build internal and external relationships through stakeholder management and customer service
- Plan and execute risk mitigating procedures and report and discuss risk management results
- Use Group people management systems and policies to manage people and complete required people management activities
- Provide coaching, mentorship and development opportunities to team members and maintain appropriate resource levels and strong culture
Requirements
- Demonstrable experience managing operational teams
- Sound knowledge of the commercial loan or Business Banking lending life-cycle
- Experience providing support, mentorship and development to team members
- Effective customer service, stakeholder management and negotiating skills
- Attention to detail, accuracy and ability to work to deadlines
- Strong risk mindset and ability to identify and mitigate emerging risks
- Ability to problem-solve for identified process or control gaps
- Ability to set performance targets and motivate/coach team members
- Demonstrated ability to drive a continuous improvement culture and a growth/learning mindset
- Ability to connect in office at least half the time each month (flexible work arrangement)
Benefits
- Flexibility to balance work location with at least half their time each month connecting in office.
- Skill and talent development
- Collaboration
- Internal promotion opportunities
- Diverse and inclusive workforce
- Accessibility support (contact HR Direct)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational team managementcommercial loan lifecyclebusiness banking lendingrisk managementperformance target settingcontinuous improvementprocess problem-solvingcustomer servicestakeholder managementmentorship
Soft skills
attention to detailaccuracydeadline managementnegotiationcoachingteam motivationrelationship buildingcommunicationleadershipgrowth mindset