Commonwealth Bank

Staff Software Engineer

Commonwealth Bank

full-time

Posted on:

Location Type: Office

Location: Melbourne • Australia

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Job Level

Lead

Tech Stack

CloudDistributed SystemsMicroservices

About the role

  • Provide technical leadership and strong hands-on engineering across AI Self-Service, with a focus on voice bot migration
  • Drive the transition from legacy IVR to an AI-enabled voice platform, ensuring stability, scalability, and cost efficiency
  • Design and build low-latency, highly available conversational systems suitable for high-volume voice interactions
  • Lead solution design within your domain, aligning with enterprise patterns and integration boundaries
  • Contribute to agentic orchestration and generative AI capabilities within chat and voice experiences
  • Uplift engineering practices — including CI/CD, DevSecOps, testing, observability, and reliability
  • Embed security, risk, and compliance considerations into conversational and AI system design
  • Mentor engineers and influence technical outcomes through collaboration, coaching, and pragmatic decision-making

Requirements

  • Strong experience delivering large-scale, distributed systems in complex or regulated environments
  • Strong backend engineering experience (with full-stack exposure advantageous)
  • Experience building and operating microservices in cloud-native environments
  • A deep appreciation for performance and latency considerations — particularly in real-time or voice-based systems
  • Experience modernising legacy platforms while balancing delivery risk and operational stability
  • The ability to lead technical outcomes within a squad and influence across adjacent teams
  • Solid architecture awareness, including service/domain boundaries and integration complexity
  • Highly regarded: Experience with conversational AI, voice platforms, or contact centre technologies
  • Exposure to generative AI platforms (e.g., OpenAI, Copilot Studio) and agentic orchestration patterns
  • Experience supporting high-volume, customer-facing digital or conversational platforms.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI Self-Servicevoice bot migrationlow-latency systemsconversational systemsCI/CDDevSecOpsmicroservicescloud-native environmentsconversational AIgenerative AI
Soft Skills
technical leadershipmentoringcollaborationcoachingdecision-makinginfluencing outcomes