Product Management Analyst – Payment Acceptance
Commonwealth Bank
full-time
Posted on:
Location Type: Office
Location: Sydney • Australia
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About the role
- Supporting merchant and product migration activities, including impact analysis, readiness planning, and delivery documentation
- Supporting white-glove configuration of reporting requirements for high-transacting and priority merchants, including gathering merchant-specific requirements, validating data outputs, coordinating configuration, and supporting testing
- Analysing eCommerce payment flows (e.g. checkout, authorisation, settlement, refunds, chargebacks) to support change and uplift initiatives
- Preparing and maintaining risk, governance, and delivery artefacts (e.g. impact assessments, risk memos, control documentation, change papers)
- Coordinating across Product, Technology, Risk, Legal, Compliance and Customer teams to ensure changes meet regulatory, operational risk and merchant expectations
- Supporting merchant issue management, reporting discrepancies, and structured remediation activities
- Contributing to post-migration and in-life performance monitoring, including incident analysis and continuous improvement
Requirements
- Experience supporting merchant or customer migrations, in-life product change, or complex delivery initiatives in payments or regulated environments
- Knowledge of eCommerce payment acceptance, including payment flows, settlement, reconciliation, reporting, refunds, and chargebacks
- Experience working with bespoke or customer-specific reporting configurations, particularly for high-transacting or enterprise-grade merchants
- Strong analytical capability, including ability to interpret payment and reporting data, identify discrepancies, and assess risk impacts
- Confidence working closely with customer-facing teams and supporting white-glove service models
- Strong stakeholder management skills across Product, Technology, Risk, Legal, Compliance, Operations and Customer teams
- Excellent written and verbal communication skills, particularly for documentation, reporting artefacts, and governance materials
- Ability to navigate ambiguity and manage competing priorities across multiple workstreams
- Experience working in agile or hybrid delivery environments
- Strong attention to detail with the ability to see broader merchant and customer impacts
- Applicable and relevant university qualification
- Prior experience in product analysis, business analysis, payments operations, or delivery support roles preferred
- Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
Benefits
- Professional development opportunities
- Flexible working hours
- Inclusive workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
eCommerce payment flowspayment acceptancesettlementreconciliationreportingrefundschargebacksrisk assessmentdata analysisagile delivery
Soft Skills
analytical capabilitystakeholder managementwritten communicationverbal communicationattention to detailability to navigate ambiguitymanaging competing prioritiescustomer-facing collaborationsupporting white-glove servicecontinuous improvement
Certifications
university qualification