Digital Journey Optimisation Manager – Integrated Channels
Commonwealth Bank
full-time
Posted on:
Location Type: Office
Location: Sydney • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Use customer focus and analytics expertise to identify breakpoints in digital experiences.
- Deliver solutions to improve conversions and create better customer outcomes.
- Work within a Chapter supporting development and success in optimising digital customer journeys.
- Own the optimisation roadmap, manage day-to-day delivery of personalised initiatives across digital platforms.
- Support projects to deliver new digital features and experiences via targeted communications.
- Drive end-to-end delivery of key digital experiences, including targeted messaging and A/B experimentation.
Requirements
- A clear customer focus with proven digital and stakeholder management experience.
- Strong analytical skills—Adobe Analytics highly regarded, or similar tools used to extract insights from digital data.
- Hands‑on experience with conversion optimisation platforms (Adobe Target, Experience Manager, Audience Manager).
- Exceptional communication, influencing and negotiation skills.
- Proven ability to identify new business opportunities and deliver strategies end‑to‑end.
- A passion for delivering exceptional digital customer experiences.
- Curiosity for the latest digital capabilities, SEO, website and channel optimisation, and industry trends.
Benefits
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analyticsconversion optimisationA/B experimentationdigital experience deliverytargeted messagingstakeholder managementdigital data insightsSEOwebsite optimisationchannel optimisation
Soft skills
customer focusanalytical skillscommunication skillsinfluencing skillsnegotiation skillscuriositystrategic thinkingproblem-solvingcollaborationadaptability