Home Loan Specialist

Commonwealth Bank

Home Loan Specialist guiding Australian customers through digital mortgage lending for Unloan, a CommBank-backed venture. Managing assessments, approvals, settlements, and customer relationships.

Posted 9/7/2026full-timeRemote • 🇦🇺 AustraliaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage lending and credit assessment, with a strong ability to build customer rapport and provide expert advice through various communication channels. Proficient in using modern lending platforms for financial assessments and approvals.

Highest-signal resume keywords

Mortgage Lending ExperienceCredit Assessment ProficiencyCustomer Rapport BuildingDigital Communication SkillsAutonomous Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage LendingCredit AssessmentFinancial AssessmentApproval ProcessesSettlement Procedures

Soft Skills

Customer Relationship ManagementExpert Advice ProvisionAutonomous Work Ethic

Tools & Technologies

Modern Interaction PlatformLending Platform

Industry Keywords

Customer OutcomesDigital ChatsOutbound Customer CallsCommonwealth Bank Group

About the role

Key responsibilities & impact

Own customer relationships throughout the lending journey
Build rapport and provide expert advice
Help customers achieve good outcomes
Use a modern interaction platform for digital chats and outbound customer calls
Use a modern lending platform for financial assessments, approvals, and settlements
Work with the support of a Team Leader

Requirements

What you’ll need

At least 1 year in mortgage lending or credit assessment
Proficient lender
Ability to build customer rapport and provide expert advice over email, chat, and calls
Enjoys working autonomously within a driven team
Prepared to be rostered for some weekends and public holidays
Quiet and comfortable home workspace with high-speed internet
Existing Commonwealth Bank Group employees, including Bankwest and x15ventures, must apply through Sidekick to submit a valid application

Benefits

Comp & perks

Generous hybrid working flexibility
Competitive remuneration
Continuous training, support, and development
Opportunity to play a key role in a fast-growing venture backed by Australia’s #1 bank