commonsku

Community Manager

• Build and Own Your Prospect Relationships: Manage a defined book of distributor prospects. Your goal is to build the kind of long-term, trust-based relationships that make commonsku the natural choice when they are ready to move forward.
• Run Organized and Personalized Outreach: Use HubSpot to manage your relationships and always reach out to prospects with intention.
• Lead Every Interaction With Value: Share content that genuinely helps.
• Show Up Where Distributors Are: Be present and active in the spaces where distributors spend their time.
• Transition Warm Relationships to the AE Team: As trust deepens and prospects signal readiness, you will pass those warm, relationship-rich conversations to our Account Executive team.
• Social Listening: Monitor social conversations across LinkedIn, Facebook, and the skummunity Forum.
• Feed the Social + Content Engine: You are on the ground every day, hearing what distributors are asking, what is resonating, and what they need.

Community Growth Specialist

Customer Success Manager

• Act as the main point of contact for a portfolio of customers, building trust through regular communication, proactive health monitoring, and quarterly business reviews.
• Promote new and existing features to ensure customers are realizing the full potential of their licenses and the commonsku platform.
• Identify opportunities for feature adoption and package upgrades, while managing renewals and resolving issues to reduce churn.
• Serve as the voice of the customer by sharing feedback with Product and Engineering, and partner with Marketing to highlight customer success stories.
• Contribute to the evolution of our success strategy by optimizing workflows, implementing new tools, and participating in internal projects to enhance the client experience.
• Act as a spokesperson for commonsku at webinars and in-person events to help our 'skummunity' grow their businesses.