Manage a team of application operation engineers
Interface with key stakeholders across different stages of the production support life cycle
Incident management, problem resolution, root cause analysis, and continuous service improvement
Lead and coordinate the resolution of high-priority issues, ensuring system stability and minimizing business impact
Oversee day-to-day support operations and manage service requests
Drive automation and process improvements and ensure adherence to SLAs
Lead the validation and coordination of fixes across environments
Support implementation activities and provide guidance during critical releases

Requirements

Bachelor’s degree in information technology, Computer Science, Finance or a related quantitative field.
Minimum of 10 years of experience in an application support or similar technical role, preferably within the financial services industry with demonstratable experience supporting applications hosted on cloud platforms.
Minimum of 5 years of proven management experience.
Proven leadership in managing production incidents and driving operational excellence.
Excellent communication skills, mentoring ability and problem-solving mindset.
Strong knowledge of PL/SQL.
Proven experience leading incident response for high severity outages or service disruptions.
Solid understanding of cloud infrastructure and such as AWS and experience with Splunk or any other APM tool for proactive issue detections.
Working knowledge of ITIL incident, problem and change management processes, and understanding of technology governance, risk and compliance.
Must be able to work a flexible schedule, including weekends and after business hours.
Self-starter mentality, with a passion for owning and driving issues to resolution.
Audit and regulatory compliance awareness like SOC1, SOC2 etc.
Understanding of entire application life cycle process.
Proven incident & crisis manager who works well under pressure.
Strong knowledge of observability tool: CloudWatch, Splunk, Dynatrace, etc.

Benefits

Performance bonus
401k match
Healthcare coverage
PTO
A broad range of other benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

PL/SQLcloud infrastructureincident managementproblem resolutionroot cause analysisautomationprocess improvementsapplication life cycleobservability toolsAPM tools

Soft skills

leadershipcommunicationmentoringproblem-solvingself-starter mentalitycrisis managementability to work under pressureflexibilityteam managementstakeholder engagement