Common Great

Customer Success Manager

• Serve as a trusted Customer Success Manager for mid-market customers (post-sales lifecycle)
• Develop and maintain long-term partnerships with key stakeholders and executives
• Proactively engage customers to understand goals, track KPIs, and drive measurable ROI using Common Room
• Own contract renewals, negotiations, and expansion opportunities to grow and defend revenue
• Act as product expert: deliver tailored training, best practices, and strategic advisory to enable adoption
• Collaborate on account planning with milestones, objectives, and success metrics and monitor progress
• Proactively identify and mitigate risks to customer satisfaction and retention
• Represent the voice of the customer to Product, Sales, Marketing, and Support
• Partner cross-functionally to ensure a seamless customer journey and influence product improvements
• Opportunity to define Customer Success processes and have direct impact on company growth

Customer Success Manager, Mid-Market

Full-stack Engineer

• Your ability to quickly learn about the product, business, and technology is your superpower. You crave growth and learning, but also have the experience to guide and accelerate the growth of others. You’ll own execution of complex features that your team builds, setting technical direction, mentoring engineers, and ensuring your team is delivering high-quality, scalable, and reliable systems. In parallel, you won't shy from getting hands on and making technical contributions yourself.
• You’ll lead by example- building APIs that other engineers can use to solve customer problems, shaping architectural decisions, and ensuring Common Room’s core internal capabilities, infrastructure, and systems continue to serve the needs of our customers and our team. You’ll be a bridge between engineering, product, and other stakeholders, keeping us one step ahead of the product roadmap.
• Outside of technical work, you’ll participate in important company-building initiatives (from hiring and onboarding to improving processes) that a fast-growing startup needs to scale successfully.

Customer Success Manager, Mid-Market

Tech Lead Manager