Senior Partner Success Strategist

Common Cause

Senior Partner Success Strategist at Action Squared providing remote support and training for partners. Ensures effective tool usage and contributes to positive partner experiences.

Posted 5/31/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $76,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Provide technical support for partners via organizational support channels for Action Squared toolsets in alignment with L1 support/success metrics and processes and/or L2 support/success metrics and processes.
Provide first-line back up for L1 and/or Jr coverage gaps.
Lead the technical escalation and bug resolution process for Action Network and/or Action Builder.
Establish Partner Success techniques to maintain partner satisfaction standards and promote positive partner experience.
Maintain up-to-date and working knowledge of toolset features.
Regularly lead documentation updates during toolset deploy cycles.
Share and implement feedback to improve partner resources.
Regularly lead remote, live, and in-person introductory toolset training series for general and public partner audiences.
Lead upskill opportunities for L1 and/or Junior team members for specialization area.
Collaborate across teams to ensure organizational alignment for specialized projects/programs.

Requirements

What you’ll need

3 to 5 years experience as an Action Network and/or Action Builder user.
3 to 5 years experience of partner, customer or client engagement via direct retention, support, service or training experience.
Technical writing experience.
Experience with progressive movement technologies.
Experience in mobilization or organizing strategies within the progressive movement.
Empathy for customers and a passion for user experience and journey.
Technical support experience via a ticket management system.
Proven ability to lead and execute with a partner-centric approach.
Self-motivated and resourceful approach to problem-solving.
Proven ability to successfully execute in collaborative, cross-team projects.
Up to 2 years of project management experience with ability to lead and manage cross-team collaborative projects through completion.
Expert and proactive communication skills via multiple mediums.
Interest in building technical knowledge and knowledge of adult learning principles.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical writingticket management systemproject managementAction NetworkAction Builderpartner engagementcustomer supporttraining experiencemobilization strategiesprogressive movement technologies

Soft Skills

empathyuser experienceproblem-solvingcollaborationcommunicationself-motivatedresourcefulnessleadershippartner-centric approachadaptability