Technical Solutions Manager
Common Cause
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $115,000 per year
Job Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Provide advanced support and guidance to our largest partners and stakeholders, ensuring successful onboarding, tool adoption, and seamless workflow migration.
- Provide expert, hands-on assistance for complex partner issues, including troubleshooting platform configurations, diagnosing API or integration errors, and resolving data or workflow problems.
- Understand partner programmatic needs and assist in configuring, troubleshooting, and optimizing their setup on our platforms.
- Act as the bridge between partners and internal teams, translating partner feedback into actionable insights for the Impact, Engineering, Partnerships, and Product teams.
- Identify, document, and escalate technical issues or friction points; proactively track resolutions and communicate updates to stakeholders.
- Deliver training sessions, documentation, and resources to empower partners to maximize value from our tools.
- Actively gather partner feedback, analyze usage patterns, and provide structured input to influence product improvements and feature development.
- Build long-term relationships, ensuring retention, satisfaction, and opportunities for growth.
Requirements
- 2-4+ years in account management, customer success, or technical support, ideally within a tech or SaaS environment, OR 2-4 years or more as a power user of Action Network.
- Strong technical skills and ability to work with Liquid, APIs, SQL, or HTML/CSS, with a demonstrated ability to quickly understand and clearly explain complex tools and technologies.
- Experience supporting onboarding, migrations, or campaign-based workflows.
- Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Skilled at gathering and synthesizing feedback into actionable insights.
- Proven ability to identify problems, escalate effectively, and drive toward solutions.
- Highly organized with strong project coordination skills.
- Experience with CRM tools, ticketing systems, or product feedback workflows.
- Nice to have: 2-4 years or more as a power user of Action Builder.
- Familiarity with tools that integrate with Action Network and Action Builder
- Familiarity with other tools in the progressive tech ecosystem
- Familiarity with data migration best practices
Benefits
- 90% paid health insurance (platinum metal level plan) for you and your family
- 100%, dental, and vision for you and your family
- Unlimited PTO
- Employer-matched 401(k)
- Technology stipend
- Health and wellness allowance
- Professional development benefits
- Generous paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LiquidAPIsSQLHTMLCSSonboardingmigrationscampaign-based workflowsdata migration best practices
Soft skills
communicationinterpersonal skillsproblem identificationescalationproject coordinationfeedback synthesisrelationship buildingorganizational skills