Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Common App

Member Relations Associate

Common App

Member Relations Associate supporting colleges using Common App’s free admissions application. Managing member accounts, requests, presentations, and timely higher-education solutions.

Posted 8/10/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $28 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing member relationships and inquiries. Possesses foundational technical knowledge and a passion for higher education, with the ability to adapt and learn quickly in a collaborative environment.

Highest-signal resume keywords
Clear And Concise Communication SkillsStrong Verbal And Written CommunicationOutstanding Organizational SkillsWorking Knowledge Of Microsoft OfficeExperience With Salesforce

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Foundational Technical KnowledgeAnalytical CapabilityAbility To Write Error-Free ReportsKnowledge Of Higher Education AdmissionsKnowledge Of Common App Software
Soft Skills
Eagerness To LearnProfessional And Friendly ApproachAbility To Build RapportAbility To Work CollaborativelyAbility To Manage Priorities
Tools & Technologies
SalesforceAcuity SchedulingGoogle Apps
Industry Keywords
Higher EducationEnrollment ProcessesMember SatisfactionMember RetentionCommon App Products

About the role

Key responsibilities & impact
  • Support overall member satisfaction and retention
  • Understand member priorities and position Common App products, programs, and services to meet member needs
  • During Annual Updates season, manage a portfolio of assigned member colleges and universities
  • Communicate with member colleges and universities via email, chat, phone, and virtual and in-person presentations
  • Outside Annual Updates season, manage a queue of requests and questions from college and university members
  • Help institutions best utilize Common App to meet their goals
  • Share industry trends and member-specific statistics
  • Provide timely information and answers to member requests
  • Report to the Senior Manager, Specialized Member Services
  • Contribute to a collaborative Member Services team

Requirements

What you’ll need
  • Candidates must live in the United States
  • Willing to travel to attend twice annual Common App Retreat
  • 0–2 years of experience
  • Bachelor’s degree in a relevant field, or an equivalent combination of education and experience
  • Foundational technical knowledge and skills
  • Eagerness to learn and adapt to new tasks and responsibilities
  • Clear and concise communication skills
  • Ability to present information and respond to questions from senior management, managers, and member colleges and universities
  • Ability to quickly learn the organization’s structure, technology, products, and processes
  • Outstanding organizational skills and ability to manage priorities and projects within deadlines
  • Strong verbal, written communication, and presentation skills
  • Strong analytical capability
  • Professional and friendly approach; ability to build rapport by phone, email, and in person
  • Ability to analyze and interpret business practices and technical procedures
  • Ability to write error-free reports and business correspondence
  • Ability to work effectively in a highly collaborative team environment and as an individual contributor
  • Working knowledge of Microsoft Office
  • Experience with Salesforce, Acuity Scheduling, and Google Apps
  • Knowledge of higher education admissions and enrollment processes preferred as an ideal qualification
  • Knowledge of Common App software and organization preferred as an ideal qualification
  • Passion for higher education is a plus

Benefits

Comp & perks
  • Work-Life balance
  • Virtual-first office
  • Paid Time Off (PTO)
  • Seven company-wide holidays
  • Nine floating holidays
  • Sick leave
  • Monthly mental health day
  • Choice of PC or MAC laptop
  • External monitor, keyboard, mouse, and/or headset
  • One-time office set-up stipend
  • Monthly remote work stipend
  • Monthly mobile stipend
  • Market-based salaries
  • Performance-based bonus
  • 403(b) retirement plan
  • 5% company contribution
  • Additional 5% company match
  • 3-year vesting schedule
  • Participation may begin immediately
  • Choice of two health insurance plans
  • Health Savings Account, depending on health plan selection
  • Medical Flexible Savings Account, depending on health plan selection
  • Vision insurance
  • Dental insurance
  • Insurance coverage begins on the date of hire
  • Dependent Care Flexible Spending Account
  • Maven virtual clinic for women’s and family health
  • Company provided life and AD&D insurance
  • Opportunity to purchase additional life insurance for self, spouse, and dependents
  • Company provided short and long-term disability insurance
  • Budgeted annual funds for professional development
  • Growth opportunities within the company
  • Mutual of Omaha Employee Assistance Program
  • Mutual of Omaha will preparation services
  • Mutual of Omaha travel assistance
  • Payroll deduction pet insurance through PinPaws
  • 1Password family account
  • Diverse, collaborative, team-oriented, creative environment