Member Services Account Manager

Common App

Member Services Account Manager enhancing member satisfaction and retention at Common App. Guiding members through implementation, renewal, and providing technical support as needed.

Posted 7/15/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $59,000 - $65,520 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member services and account management, with a strong focus on enrollment management and customer satisfaction. Proficient in building relationships, managing multiple accounts, and effectively communicating technical concepts to diverse audiences.

Highest-signal resume keywords

Enrollment Management ExperienceCustomer Service BackgroundProject Management ExperienceExceptional Communication SkillsWorking Knowledge of Salesforce

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Enrollment ManagementAccount ManagementAnalytical AbilityTechnical SupportProgram Adoption Strategies

Soft Skills

Organizational SkillsActive ListeningCollaborationRelationship BuildingAttention to Detail

Tools & Technologies

SalesforceAcuity SchedulingGoogle SuiteCommon App Software

Industry Keywords

Community CollegesPublic SystemsMember SatisfactionRetention StrategiesMember Management Plans

About the role

Key responsibilities & impact

The Member Services Account Manager plays a critical role in overall member satisfaction and retention.
Member Services Account Managers have the expertise to guide members from implementation through renewal and expansion.
They are responsible for building relationships to understand member priorities and positioning our products, programs, and services to deliver solutions that meet those needs.
Member Services Account Managers will monitor account health, craft member management plans leveraging best practices to drive new program and product adoptions, as well as provide technical support as needed.
Member Services Account Managers have direct experience in enrollment management at community colleges, regional public systems, or other institutions that admit the majority of their applicants.

Requirements

What you’ll need

Candidates must live in the United States.
Willing to travel to attend twice annual Common App Retreat.
Bachelor’s degree or higher from four-year college or university; or an equivalent combination of education and experience.
2-4 years of customer/member service background.
Experience in admissions or enrollment management with community colleges, regional public systems, or other institutions that admit the majority of their applicants.
Exceptional verbal and written communication, presentation skills, and active listening skills.
Outstanding organizational skills, keen attention to detail, and the ability to successfully manage many accounts and priorities.
Quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail.
Ability to understand organizational structure, products, and processes to educate both internal teams and members.
Highly collaborative with the ability to effectively work as part of a team and as an individual contributor.
Professional, positive and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person.
Working knowledge of Google Suite.
Knowledge of Common App software and organization.
Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner.
Analytical ability.
Experience with Salesforce and Acuity Scheduling.
Project or account management experience

Benefits

Comp & perks

Work-Life balance
Virtual-first office
Paid Time Off (PTO)
Seven company-wide holidays
Nine floating holidays*
Sick leave
Monthly mental health day
Choice of PC of MAC laptop
May choose an external monitor, keyboard, mouse, and/or headset
One-time office set-up stipend
Monthly remote work stipend
Monthly mobile stipend
Market-based salaries
Performance-based bonus
403(b) retirement plan
5% company contribution
additional 5% company match
3-year vesting schedule
Participation may begin immediately
Choice of two health insurance plans
Health Savings Account, depending on health plan selection
Medical Flexible Savings Account, depending on health plan selection
Vision insurance
Dental insurance
Insurance coverage begins on the date of hire
Dependent Care Flexible Spending Account
Maven virtual clinic for women’s and family health
Company provided life and ad&d insurance
Opportunity to purchase additional life insurance for self, spouse, and dependents
Company provided short and long-term disability insurance
Budgeted annual funds for professional development
Growth opportunities within the company
Mutual of Omaha Employee Assistance Program
Mutual of Omaha will preparation services
Mutual of Omaha travel assistance
Payroll dedication pet insurance through PinPaws
1Password family account