Common App

Implementation Specialist

Common App

full-time

Posted on:

Origin:  • 🇺🇸 United States • Virginia

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Salary

💰 $60,616 - $68,193 per year

Job Level

JuniorMid-Level

Tech Stack

MavenPHP

About the role

  • Support onboarding efforts for Common App new member colleges and universities.
  • Act as technical expert and designated subject matter expert on all services within the Common App product suite and Implementation process.
  • Serve as the primary point of contact for a portfolio of new members.
  • Assist with onboarding, training, and configuration of school-specific requirements.
  • Share industry trends and other pertinent information and support with member schools.
  • Guide members through complex processes, manage multiple milestones, and ensure successful implementation.

Requirements

  • Candidates must live in the United States.
  • Willing to travel to attend twice annual Common App Retreat.
  • Bachelor’s degree in business, non-profit management, sales, or similar or relevant field; or a combination of education and experience.
  • 2-4 years of relevant experience in member relations, customer service, account management, project management or communication.
  • Exceptional verbal and written communication, presentation and listening skills.
  • Ability to breakdown and guide individuals through a complex process, articulate each step in a concise way, and effectively manage multiple milestones with a variety of members.
  • Possess outstanding organizational skills, keen attention to detail, and the ability to successfully manage multiple accounts and priorities.
  • Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner.
  • Be a quick learner in order to understand a variety of technology and membership platforms, membership support structure, implementation and ongoing membership processes, products and processes to educate schools.
  • Ability to understand organizational structure, technology, products, and processes to educate both internal teams and member schools.
  • Work effectively in a collaborative, team-oriented environment while also being a strong individual contributor.
  • Professional demeanor and positive attitude.
  • Ability to learn and reteach new technology is a must for this position.
  • Working knowledge of Microsoft Office and Google Suite.
  • (Ideal) Experience with Salesforce, Acuity Scheduling, WebEx, RingCentral and Liaison CAS software.
  • (Ideal) Knowledge of Common App software or organization.
  • (Ideal) Analytical ability.
  • (Ideal) Experience in member relations or admissions.
  • (Ideal) A passion for higher education is a plus.