Operations

• Do you have a passion for higher education?
• Help to remove barriers and encourage students to forge their path to a better future.
• Play a critical role in driving the internal operational readiness of the entire Member Success team.
• Own key areas: providing accurate documentation on Common App policies and processes; member facing resources to support product and service adoption; delivering internal product and service training, and ensuring Salesforce is optimally configured internal workflows and team performance.
• Contribute as a subject matter expert to the Director’s strategy by governing the creation and maintenance of all internal Member Success documentation;
• Configure and implement outreach campaigns and member communications via Salesforce;
• Own the analysis and reporting to monitor key Member Success metrics;
• Support go-to-market initiatives and other product and service needs through the creation and delivery of internal training.
• Support cross-divisional priorities and require collaboration with communications and marketing, product strategy, and legal.

Member Success Internal Operations Manager

Supervisor, Mid Revenue Cycle – Integrity Operations Coding Denials

Director, ERP Delivery – Portfolio Ops

Director of Coding Operations

Senior Partner Operations Manager

Manager, Healthcare Operations