Telephone Customer Advisor – Banking
Commerz Direktservice GmbH, Commerzbank Gruppe
full-time
Posted on:
Location Type: Office
Location: Duisburg • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Delight customers & sell digitally: You are the first point of contact for interested parties and use your sales skills to guide them through completing online product purchases or to arrange an appointment at a branch.
- Digital banking expert: You inform new customers in a needs-based way about our modern online and mobile banking offerings and how to use our digital services.
- Campaign management and follow-up activities: You actively process responses from marketing and direct-sales campaigns and ensure swift handling of inquiries regarding applications and information materials.
- Contribute and optimize ideas: You are not just an executor—you also help shape things! You identify opportunities for process improvements and actively assist in developing and testing new concepts in customer interactions.
- Service with a closing focus (Inbound Sales): You respond flexibly to incoming inquiries and use your scope for action to apply targeted sales approaches in inbound conversations to achieve successful sales outcomes.
Requirements
- Professional experience in a call center or other service-oriented roles
- Interest in banking; motivated career changers welcome
- Strong sales and communication skills
- Strong customer-orientation
- Team-player mentality
- Confident PC skills
- Fluent German, spoken and written (C1 level)
Benefits
- Permanent employment contract with a future-oriented company
- Ergonomic workplaces & active health management
- Monthly fixed salary; training time fully paid
- Work–life balance with full-time and part-time options
- Comprehensive onboarding for a great start
- Good transport connections & central location at the main station
- Partial remote work possible after successful onboarding
- Bike-leasing programs, discounted VRR public transport ticket & other employee benefits
- Free beverages and a lunch subsidy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales skillsdigital bankingcampaign managementcustomer interactionsprocess improvementsinbound salescustomer inquiriesneeds-based sellingPC skillsFluent German (C1 level)
Soft skills
customer orientationcommunication skillsteam player mentalityflexibilityproblem-solvinginitiativeadaptabilitycollaborationcreativityservice focus