Customer Quality Liaison

Commercial Vehicle Group, Inc.

Customer Quality Liaison role managing client quality concerns and ensuring compliance in commercial vehicle manufacturing. Engaging with OEMs and internal teams to resolve issues and improve processes.

Posted 7/1/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary interface between the manufacturing facility and key OEM customers on all quality-related matters.
Manage customer quality concerns from initial containment through root cause resolution.
Ensure deliverables meet or exceed customer quality requirements.
Build trusted relationships with customer quality representatives.
Facilitate regular customer quality review meetings, scorecards, and performance updates.
Maintain and grow relationships with customer supplier quality engineers (SQEs) and quality leadership.
Proactively communicate quality performance trends, risks, and improvement initiatives to customer stakeholders.
Work with CVG Manager for Complaint Management Process.
Support 8D, 5-Why, Fishbone, and Is/Is Not analysis for customer-reported nonconformances.
Coordinate cross-functional teams including Engineering, Production, and Supply Chain to resolve quality Issues.
Ensure corrective actions are validated, sustained, and documented to prevent recurrence.
Monitor and report on key quality metrics: PPM, warranty returns, customer scorecards, and internal defect rates.
Participate in customer audits, layered process audits (LPA), and plant walkthrough readiness.
Partner with DTNA & CVG to identify and contain in-process quality issues as needed.
Support new product launches with special focus on customer-identified critical and significant characteristics.
Champion a culture of quality and continuous improvement.
Prepare and deliver weekly/monthly quality reports for CVG Manager & DTNA.
Maintain accurate records in the quality management system (QMS) and customer-specific portals.
Track open corrective action items to closure with documented evidence.

Requirements

What you’ll need

Bachelor's degree in Engineering, Manufacturing, Quality Management, or related technical field; equivalent experience considered
3+ years of quality engineering or quality liaison experience in a Tier 1 or Tier 2 automotive/commercial vehicle manufacturing environment
Working knowledge of IATF 16949, ISO 9001, and customer-specific requirements (CSRs)
Proven ability to read and interpret engineering drawings, GD&T, and component specifications
Strong data analysis skills; proficient in Excel, Minitab, or equivalent statistical tools
Excellent written and verbal communication skills with demonstrated experience in customer-facing roles
Preferred Qualifications: Experience supporting OEM customers such as PACCAR, Daimler Trucks, Navistar, or Volvo/Mack; ASQ Certified Quality Engineer (CQE) or Six Sigma Green/Black Belt; Hands-on experience with 8D, APQP, PPAP, FMEA, control plans, and MSA; Familiarity with commercial vehicle seating, chassis, cab, or structural component manufacturing; Experience with Lean Manufacturing tools: VSM, kaizen, 5S, OEE, takt time; Bilingual English/Spanish a plus for facilities with US-Mexico operations.

Benefits

Comp & perks

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Hard Skills & Tools

Quality Management Systems8D Problem SolvingGD&T InterpretationAPQPFMEAPPAPControl PlansMSAStatistical ToolsQuality Metrics Monitoring

Soft Skills

Excellent CommunicationRelationship BuildingTeam CollaborationProblem SolvingContinuous Improvement Mindset

Certifications

ASQ Certified Quality Engineer (CQE)Six Sigma Green BeltSix Sigma Black Belt