
Senior Managed Services Engineer – Palo Alto SD-WAN, Security
CommandLink
full-time
Posted on:
Location Type: Remote
Location: Alabama • Arizona • United States
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Salary
💰 $60,000 - $110,000 per year
Job Level
About the role
- Lead SD-WAN design and architecture for enterprise clients, creating scalable and resilient network solutions with a focus on Palo Alto Prisma SD-WAN and Next-Generation Firewalls.
- Design, implement, and troubleshoot advanced routing and security policies including BGP, OSPF, VRRP, QoS, and IPS/IDS.
- Provision and onboard new customers into Palo Alto Prisma SD-WAN environments, ensuring seamless integration and migration.
- Manage and troubleshoot multi-vendor environments spanning WAN, LAN, firewalls, VPNs, LTE circuits, VoIP, and Metaswitch UCaaS/voice services.
- Optimize LTE failover, redundancy, and hybrid WAN configurations.
- Collaborate directly with Palo Alto Networks and other vendors for escalations and advanced troubleshooting.
- Monitor customer environments, analyze logs, and proactively mitigate threats or performance issues.
- Mentor peers on Palo Alto best practices, including security posture alignment and SD-WAN policies.
- Document architectures, security policies, and operational playbooks for team use.
Requirements
- High School Diploma or GED Equivalent (Bachelor’s in IT/Networking preferred)
- 7 to 10 years of experience in networking and security, ideally within an MSP/ISP environment
- Hands-on expertise with Palo Alto Prisma SD-WAN and NGFW platforms
- Strong knowledge of routing protocols (BGP, OSPF, VRRP), NAT, and VPN technologies
- Proficiency in configuring Palo Alto security features including App-ID, User-ID, SSL decryption, IPS/IDS, and GlobalProtect
- Experience with multi-vendor CLI environments (Cisco, Fortinet, Juniper, Versa, Meraki)
- Practical experience with VoIP, SIP, LTE failover, and Metaswitch UCaaS solutions
- Familiarity with SOC 2 compliance, ITSM processes, and change management
- Certifications such as PCNSE (Palo Alto Certified Network Security Engineer) or CCNP Security are highly desirable.
Benefits
- Generous Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k to help you save for the future
- Fun events at cool locations
- Free DoorDash lunches on Fridays
- Employee referral bonuses to encourage the addition of great new people to the team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SD-WAN designnetwork architecturerouting protocolsBGPOSPFVRRPQoSIPS/IDSPalo Alto Prisma SD-WANNext-Generation Firewalls
Soft Skills
mentoringcollaborationtroubleshootingdocumentation
Certifications
PCNSECCNP Security