CommandLink

Billing & Collections Specialist

CommandLink

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Promote company core values and foster positive relationships with customers.
  • Manage billing email inbox, including responding to customer billing inquiries and change requests.
  • Process and post paper checks, deposits, and electronic payments.
  • Manage service disconnects, support tickets, customer success, and billing cases within the CommandLink Platform.
  • Monitoring overdue accounts and conduct proactive collection calls as necessary.
  • Track and report on customer billing, cases, and payment activity, identifying trends and risks.
  • Analyze billing and collections procedures, identify opportunities for continuous improvement.
  • Process credit applications, evaluate customer credit limits, and manage revoking credit.
  • Track Tax-Exempt Customers by updating accounts and tax department.
  • Document billing and collections processes to support team training and scalability.
  • Collaborate closely with Customer Success and Support teams to resolve billing-related issues promptly.
  • Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Requirements

  • Associate’s degree in Finance, Accounting, or similar field or 3-5 years of related experience billing and collections
  • Strong understanding of billing and collections policies and procedures
  • Experience working with a telecom and/or IT services company preferred, but not required
  • Experience working with billing systems, NetSuite, and/or other similar platforms
  • Proficient in Microsoft Excel; ability to manipulate and analyze data sets
  • Excellent written and verbal communication skills
  • Strong conflict-resolution and problem-solving skills
  • Exceptional attention to detail
  • Strong time management skills with the ability to prioritize and multitask
  • Team player with respect for colleagues and customers with a collaborative mindset
  • Willingness to assist with additional tasks if/when the need arises
  • Ability to embrace and recommend change and provide new ideas
  • Passion for fast-paced, rapid growth, startup environment
  • Ability to work US Eastern hours preferred
Benefits
  • Flexible time off
  • Fun events at cool locations
  • Employee referral bonuses to encourage the addition of great new people to the team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billing procedurescollections proceduresdata analysiscredit evaluationMicrosoft Excelbilling systemsCommandLink Platformpayment processingcustomer account managementtrend identification
Soft Skills
communication skillsconflict resolutionproblem solvingattention to detailtime managementmultitaskingcollaborationadaptabilityteamworkinitiative