Sales Support Manager – Customer Success

CommandLink

full-time

Posted on: 1/15/2026

Location Type: Remote

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About the role

Partner closely with CSMs on renewal strategy execution, ensuring timelines, pricing accuracy, and completeness.
Build, maintain, and refine advanced Excel-based pricing models, renewal comparisons, and financial scenarios.
Manage vendor quotes, serviceability checks, and tool submissions for renewal and expansion opportunities.
Prepare customer-ready renewal summaries, pricing breakdowns, and comparison views that support confident decision-making.
Track in-flight renewals, proactively flag risks, and ensure nothing slips through the cracks.
Continuously improve renewal workflows, templates, and Excel models to support scale.
Take on additional projects as needed to support Customer Success operations and organizational growth.

Experience supporting renewals, account management, or customer success in a B2B environment.
Strong understanding of telecom, network, or technology services; experience with global or multi-site services is a plus.
Advanced Excel skills (formulas, lookups, pivot tables, scenario modeling); finance or pricing model experience strongly preferred.
Comfort working with vendor quote tools, pricing systems, and internal business platforms.
Highly organized, detail-oriented, and comfortable managing multiple high-stakes renewals simultaneously.
A proactive, ownership-driven mindset—you see gaps and close them.
Ability to work U.S. business hours reliably.

Benefits

Room to grow at a high-growth company
An environment that celebrates ideas and innovation
Your work will have a tangible impact
Flexible time off
Fun events at cool locations
Employee referral bonuses to encourage the addition of great new people to the team

Tip: use these terms in your resume and cover letter to boost ATS matches.

advanced Excelpricing modelsfinancial scenariosformulaslookupspivot tablesscenario modeling

highly organizeddetail-orientedproactiveownership-driven