CX Fraud Specialist

Comfrt

Fraud Specialist managing chargeback investigations and fraud risks for Comfrt. Collaborating with teams to optimize dispute resolution and protect revenue.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in chargeback investigations and fraud prevention, with a strong focus on analyzing fraud trends and maintaining KPI ownership. Proficient in collaborating with cross-functional teams to optimize fraud detection strategies and enhance operational efficiency.

Highest-signal resume keywords

Chargeback InvestigationFraud Prevention PlatformsTrend AnalysisVisual Evidence ReviewEcommerce Fraud Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Chargeback InvestigationFraud Trend AnalysisKPI ManagementPattern RecognitionVisual Evidence Analysis

Soft Skills

Analytical SkillsCollaborationCommunication

Tools & Technologies

SignifydSiftKountPayment Platforms

Industry Keywords

EcommerceFraud PreventionHigh-Risk TransactionsMarketplace Support

About the role

Key responsibilities & impact

Conduct comprehensive chargeback investigations for various payment platforms (e.g., Klarna, Afterpay, and others managed via Signifyd)
Own the end-to-end relationship with Signifyd, including monthly strategy calls to review performance and optimize decision logic
Maintain KPI ownership for chargeback win/loss ratios, ensuring the team hits target recovery goals
Monitor and analyze fraud trends, including refund abuse, multiple-account fraud, gift card exploitation, and fulfillment/delivery claim irregularities
Maintain and update allow/reject lists for fraud prevention based on ongoing trend analysis
Review visual evidence (e.g., damages/defects photos) to identify AI-generated or re-used imagery used in fraudulent claims
Partner with Retail Ops to address fulfillment and delivery-related fraud patterns
Collaborate with the training lead (Cecily) to develop and deliver team refreshers, SOP updates, and training sessions regarding fraud detection and prevention
Produce recurring reporting on fraud statistics, chargeback performance, and team accomplishments for leadership review
Provide day to day support to CX Social team
Provide customer insights to broader Comfrt team

Requirements

What you’ll need

2+ years of hands-on experience investigating chargebacks, disputes, or claims across payment platforms like Klarna, Afterpay, or PayPal
Experience with fraud prevention platforms, tools, or services such as Signifyd, Sift, Kount, or similar fraud management systems
Identifying, analyzing, and tracking fraud trends such as refund abuse, gift card exploitation, multiple-account fraud, or fulfillment irregularities
Experience reviewing and analyzing visual evidence (photos, defect claims, damages documentation) to identify patterns or suspicious claims
Background in high-risk ecommerce, marketplace support, or fraud prevention with strong analytical and pattern-recognition skills
Legally authorized to work in the United States.

Benefits

Comp & perks

paid time off
company-covered health insurance
5% 401k match
discounts on all Comfrt products