CX Community Engagement Specialist

Comfrt

CX Social Media Engagement Specialist engaging audiences on social media for Comfrt. Build brand awareness, foster community engagement, and drive customer relationships through innovative strategies.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in social media community management, audience engagement strategies, and brand voice consistency. Proficient in analyzing engagement metrics and utilizing social listening tools to enhance customer relationships and brand awareness.

Highest-signal resume keywords

Social Media Community ManagementAudience Engagement StrategiesSocial Media AnalyticsCustomer ExperienceBrand Voice Guidelines

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Social Media ManagementContent CreationAnalytics ToolsCommunity ManagementCustomer Service

Soft Skills

Written CommunicationAttention to Detail

Tools & Technologies

Sprout SocialFacebook InsightsReddit Insights

Industry Keywords

Brand AwarenessCommunity EngagementCustomer RelationshipsEngagement MetricsCrisis Management

About the role

Key responsibilities & impact

Interacting with audiences across social media platforms to build brand awareness
Foster community engagement and drive customer relationships
Monitor comments and respond to messages
Create strategies to increase follower interaction
Analyze engagement metrics and collaborate with content creators
Ensure brand voice consistency
Handle customer service inquiries and escalate issues
Connect with Growth, Loyalty, and Customer Experience teams for consistent messaging and proactive engagement strategies

Requirements

What you’ll need

2+ years of hands-on experience managing social media communities on platforms like Facebook, TikTok, Reddit, Instagram, or X
Experience with social listening, community management, or analytics tools such as Sprout Social, Facebook Insights, Reddit Insights, or similar platforms
Ability to monitor, identify, and escalate community sentiment spikes, PR risks, or crisis situations in real-time
Develop, own, or maintain brand voice guidelines and tone-of-voice documentation to ensure consistency across team communications
Bachelor's degree in marketing, communications, or a related field.
Strong background in customer experience or marketplace support
Expertise in content creation, audience engagement strategies, social media analytics
Familiarity with platforms like Reddit, Sprout Social, and Facebook Insights
Exceptional written communication and brand voice alignment
Excellent attention to detail and process accuracy

Benefits

Comp & perks

generous paid time off
company-covered health insurance
5% 401k match
discounts on all Comfrt products