Social Media Community Manager

Comfrt

Social Media Community Manager for Comfrt, focusing on community engagement and customer support on social platforms. Responsible for daily interactions and brand-aligned engagements.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in social media management and community engagement, with a strong focus on customer service and relationship building. Proficient in tracking community metrics and collaborating with cross-functional teams in a fast-paced environment.

Highest-signal resume keywords

Social Media ManagementCommunity EngagementCustomer ServiceSocial Media Management ToolsE-commerce Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Community ManagementCustomer SupportSocial Media Metrics TrackingResponse Time ManagementEngagement Rate Analysis

Soft Skills

Authentic EngagementRelationship BuildingModeration Skills

Tools & Technologies

Sprout SocialHootsuiteInstagramTikTokFacebook

Industry Keywords

Consumer-Facing EnvironmentDTC ExperienceFast-Paced Environment

About the role

Key responsibilities & impact

Manage daily inbound and outbound communication across assigned social platforms
Answer customer questions, resolve issues, and provide support through social channels
Engage authentically with community members, building genuine relationships
Moderate community conversations across assigned platforms, enforcing community guidelines
Track daily, weekly, and monthly community metrics including response times and engagement rates
Work with Customer Service, E-commerce, Marketing, and Operations teams as directed

Requirements

What you’ll need

1-3 years of experience in social media management, community management, customer service, or a related field
Hands-on experience managing social inboxes or engaging communities on Instagram, TikTok, Facebook, or similar platforms
Experience working in a fast-paced, consumer-facing environment (e-commerce or DTC experience a plus)
Familiarity with social media management tools such as Sprout Social, Hootsuite, or similar platforms

Benefits

Comp & perks

generous paid time off
company-covered health insurance
5% 401k match
discounts on all Comfrt products