Customer Experience Specialist

ComeOn Group

Customer Experience Specialist resolving complex customer issues through multiple communication channels. Join ComeOn, an iGaming business, in a hybrid role based in Malta.

Posted 5/18/2026full-timeSt. Julian's • 🇲🇹 MaltaJuniorWebsite

About the role

Key responsibilities & impact

Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls
Review and process player withdrawal requests, ensuring accuracy and adherence to established processing timelines
Meticulously review player identification documents to verify accounts, detect potential fraud, and ensure compliance with regulatory standards
Act as the first point for escalated queries that go beyond standard procedure, ensuring first-time resolution
Supporting newer agents with tricky questions and providing guidance
Become the point of contact for specific brand features or localized market requirements
Identify recurring player pain points and suggest updates to our internal Knowledge Base or AI tools
Willingness to take on relevant ad hoc tasks as needed

Requirements

What you’ll need

Have a minimum of 12 months of experience in Online Customer Support (iGaming, Fintech etc.)
Have a "detective" mindset with a high attention to detail
Are a collaborative contributor who flourishes within teams and elevates those around them
Speak and write fluently in English
Speaking and writing fluently in Dutch, Swedish, Norwegian, Finnish, Danish, or Polish is seen as a plus!
Enjoy multitasking and have strong problem-solving skills
Are comfortable working shifts (with a possibility of night shifts)
Have an interest in using AI tools to boost efficiency

Benefits

Comp & perks

Competitive salary + bonus scheme
Hybrid working model with flexibility between home and office
One-time bonus to help you set up your home workspace (we are truly hybrid)
Work remotely for up to 40 days per year from anywhere in the world
Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing
Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week
Fun quarterly team events and social gatherings

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Online Customer SupportFraud detectionRegulatory complianceKnowledge Base managementAI tools utilization

Soft Skills

EmpathyAttention to detailCollaborationProblem-solvingMultitasking