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Customer Experience Agent, Scandinavian Speaking
ComeOn GroupCustomer Experience Agent supporting iGaming players via calls, live chat, and email. Seeking Scandinavian speakers for a hybrid role in Malta.
About the role
Key responsibilities & impact- Support customers via calls, live chat, and email
- Handle more complex issues from start to resolution
- Approve withdrawals and process KYC documentation
- Carry out security checks to keep our players and business safe
- Willingness to take on relevant ad hoc tasks as needed
Requirements
What you’ll need- Speak and write fluently in Scandinavian languages and English
- Enjoy multitasking and have strong problem-solving skills
- Are comfortable working shifts (including some nights)
- Have an interest in using AI tools to boost efficiency
- Have previous customer service experience (that’s a bonus!)
Benefits
Comp & perks- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help you set up your home workspace (we are truly hybrid)
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
- Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
- Fun quarterly team events and social gatherings
ATS Keywords
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Soft Skills
problem-solvingmultitaskingcustomer servicecommunication