ComeOn Group

Responsible Gaming Analyst – 1 Year Maternity Cover

ComeOn Group

full-time

Posted on:

Location Type: Hybrid

Location: St. Julian's • Malta

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Job Level

Junior

About the role

  • Proactively analyse player behavior patterns and game activity to identify early signs of problem gambling using our tracking tools.
  • Manage daily escalations from the Customer Experience (CX) and Fraud teams, conducting detailed risk assessments to determine the correct level of intervention.
  • Directly engage with at-risk players via email and phone. You will conduct sensitive responsible gaming interactions, offering guidance on limits, self-exclusion, and support resources.
  • Assist in preparing detailed data reports to ensure we remain compliant with iGaming regulations and internal Duty of Care policies.
  • Collaborate with the wider Safer Gambling team to refine processes, improve detection tools, and enhance our overall player safety strategy.
  • Support the organisation’s adoption of AI technologies to enhance operational efficiency and decision-making accuracy.

Requirements

  • Have at least 1 year of experience in the iGaming industry, with a minimum of 6 months in a customer-facing role.
  • Have a proven ability to analyse player data, spot trends, and make logical inferences regarding risk warnings.
  • Speak and Write fluent in English with the ability to handle difficult conversations with empathy and professionalism.
  • Have an understanding of the regulatory frameworks and licensing requirements connected to player safety.
  • Are fascinated by the psychology of gambling and are dedicated to minimising problem gambling.
  • Are a flexible thinker with strong problem-solving skills and keen attention to detail.
Benefits
  • Competitive salary + bonus scheme
  • Hybrid working model with flexibility between home and office
  • One-time bonus to help you set up your home workspace (we are truly hybrid)
  • Work remotely for up to 40 days per year from anywhere in the world
  • Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
  • Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
  • Fun quarterly team events and social gatherings
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisrisk assessmentreport preparationproblem gambling identificationplayer behavior analysistrend spottingAI technologies adoption
Soft Skills
empathyprofessionalismflexible thinkingproblem-solvingattention to detailcommunication