ComeOn Group

Chargeback & Fraud Analyst

ComeOn Group

full-time

Posted on:

Location Type: Hybrid

Location: St. Julian's • Malta

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Job Level

Junior

About the role

  • Ensuring all disputes, RFIs, and CHBs with the different payment providers are accurately registered, actioned, and corrected in a timely manner
  • Reviewing incoming fraud alerts and actioning appropriately to stop fraud at an early stage
  • Reviewing accounts through various reports to identify, action and prevent bonus abuse
  • Running daily reports on payment transactions and new registrations to ensure fraudulent and suspicious activity is spotted early to minimise risk to the company
  • Analysing different data across all brands from past fraud accounts to find trends and outline risks
  • Undertaking fraud investigations requested by other departments and 3rd parties
  • Setting up and maintaining a live record of fraud trends to be shared on a regular basis with the Chargeback and Fraud team and other relevant departments
  • Trying to minimise the financial loss of chargebacks by actively contacting players and disputing chargebacks
  • Liaising with the team and Line Manager to improve the fraud procedures and processes
  • Ad hoc tasks

Requirements

  • Experience in online igaming (1+ years)
  • Experience in a fraud-related role (1+ years)
  • Previous chargeback experience and/or SEON knowledge would be considered an asset
  • Good Excel knowledge
  • Fluent professional level of English (both written and verbal)
  • Good communicator who is able to collaborate with other departments at various levels, as well as third parties
  • Meticulous eye for detail and analytical mindset
  • Ability to work as part of a team and also be accountable for own responsibilities
Benefits
  • A competitive remuneration package including a company bonus scheme! 💰
  • Fantastic quarterly team events and weekly company events 😎
  • A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
  • On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌎
  • Wellbeing allowance
  • A comprehensive, International Private Health Insurance
  • Breakfast at the office on Tuesdays
  • Lunch at the office on Mondays and Wednesdays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud investigationchargeback managementdata analysisExcel
Soft Skills
communicationcollaborationattention to detailanalytical mindsetteamworkaccountability