Chargeback & Fraud Analyst

ComeOn Group

Chargeback & Fraud Analyst safeguarding brands from fraud by managing chargebacks and conducting analyses. Collaborating across departments to investigate fraud-related cases in online gaming.

Posted 4/17/2026full-timeSt. Julian's • 🇲🇹 MaltaJuniorWebsite

About the role

Key responsibilities & impact

Ensuring all disputes, RFIs, and CHBs with the different payment providers are accurately registered, actioned, and corrected in a timely manner
Reviewing incoming fraud alerts and actioning appropriately to stop fraud at an early stage
Reviewing accounts through various reports to identify, action and prevent bonus abuse
Running daily reports on payment transactions and new registrations to ensure fraudulent and suspicious activity is spotted early to minimise risk to the company
Analysing different data across all brands from past fraud accounts to find trends and outline risks
Undertaking fraud investigations requested by other departments and 3rd parties
Setting up and maintaining a live record of fraud trends to be shared on a regular basis with the Chargeback and Fraud team and other relevant departments
Trying to minimise the financial loss of chargebacks by actively contacting players and disputing chargebacks
Liaising with the team and Line Manager to improve the fraud procedures and processes
Ad hoc tasks

Requirements

What you’ll need

Experience in online igaming (1+ years)
Experience in a fraud-related role (1+ years)
Previous chargeback experience and/or SEON knowledge would be considered an asset
Good Excel knowledge
Fluent professional level of English (both written and verbal)
Good communicator who is able to collaborate with other departments at various levels, as well as third parties
Meticulous eye for detail and analytical mindset
Ability to work as part of a team and also be accountable for own responsibilities

Benefits

Comp & perks

A competitive remuneration package including a company bonus scheme! 💰
Fantastic quarterly team events and weekly company events 😎
A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌎
Wellbeing allowance
A comprehensive, International Private Health Insurance
Breakfast at the office on Tuesdays
Lunch at the office on Mondays and Wednesdays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud investigationchargeback managementdata analysisExcel

Soft Skills

communicationcollaborationattention to detailanalytical mindsetteamworkaccountability