Support Engineer

• Serve as the first point of contact and provide first-line support for all IT-related queries and incidents, resolving issues promptly and professionally.
• Manage tickets using a service management tool, ensuring all issues are logged, tracked, and resolved in a timely manner.
• Troubleshoot and resolve desktop issues for a range of hardware, including laptops and multi-function printers.
• Support and maintain client operating systems, primarily macOS and Windows 11.
• Document solutions and create knowledge base articles to help both the IT team and users.
• Escalate complex issues to senior IT staff when necessary, providing clear and concise information.
• Maintain a high level of customer satisfaction by communicating effectively and providing a friendly, supportive service.
• Collaborate with the IT team to ensure smooth operations and contribute to internal development opportunities.

IT Support Engineer, First Line

Data Operations Support Engineer

Integrated Support Engineer