Intake Representative Lead

Comagine Health

Lead Intake Representative coordinating and managing non-clinical staff at Comagine Health. Engage in healthcare quality consulting and quality improvement with a remote workforce.

Posted 7/9/2026full-timeRemote • District of Columbia • 🇺🇸 United StatesSenior💰 $49,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Provide daily oversight and monitoring of non-clinical staff, as assigned; also provide the supervisor with input regarding employees’ performance of all treatment types.
Provide clinical and/or review process subject matter expertise; respond to customer and provider questions or concerns.
Assist with initial orientation and training of new staff.
Create staff training schedules daily as indicated by the supervisor.
Ensure timely completion of daily training and report pertinent observations of individual and team productivity and performance to the supervisor.
Apply and assist in the development of non-clinical staff’s work process.
Retain and organize files and records, track, and monitor due dates on action items.
Provide follow-up and monitoring of non-clinical staff during their performance, as appropriate; also provide the supervisor with input regarding employees’ performance of these activities.
Screen client or customer complaints and assist with follow-up and resolution.
Respond to inbound telephone requests.
Assist in organizing and scheduling Open Forum huddles.
Participate in Provider Portal training.
Identify training needs or opportunities for improvement in process or documentation and work with Supervisor and manager to update procedures and process as needed.
Identify and report HIPAA and PHI violations in the appropriate database.
Perform other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent.
Equivalent combination of education and/or work experience in related field may be substituted.
4 years of related work experience.
2 years of related work experience in healthcare.
4 years of direct customer service experience.
You may have: Post-secondary education or certification in a related field.
Current and active RHIT, RHIA, CCA, or CCS certification.
Experience with Medicaid.
You bring: Intermediate MS Office Suite proficiency.
Full proficiency with web-based review workflows and processes.
Demonstrated proficiency with medical terminology plus diagnosis and/or procedure coding.

Benefits

Comp & perks

Medical, dental and vision insurance
Paid time off for vacation, illness and volunteering
Retirement savings plan with employer contribution
Adoption financial assistance
Paid parental leave
And much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Diagnosis CodingProcedure CodingWeb-Based Review WorkflowsTraining DevelopmentPerformance Monitoring

Soft Skills

CommunicationOrganizational SkillsProblem-Solving

Certifications

RHIA CertificationCCA CertificationCCS Certification