Associate Specialist, Technical Sales Support

Columbus McKinnon

Associate Specialist in Technical Sales Support for Columbus McKinnon, focusing on lifting hardware solutions. Responsible for technical support, warranty claims, customer communication, and sales team collaboration.

Posted 7/29/2026full-timeMetepec • 🇲🇽 MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates deep technical knowledge in mechanics, electric, and electronic engineering while effectively communicating and collaborating with customers, channel partners, and internal teams to support commercial activities and achieve sales goals.

Highest-signal resume keywords

Technical SupportBilingual CommunicationMechanical EngineeringElectric EngineeringElectronic Engineering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty Claims AdministrationProcedure Manual DevelopmentSpare Parts QuotationTechnical Knowledge DistributionMaterial Handling

Soft Skills

Planning SkillsCommunication Skills

Tools & Technologies

PC SkillsWord ProcessingSpreadsheetDatabase

Industry Keywords

Service Center CertificationTechnical IssuesProject ClosureSales Budget FulfillmentTechnical Bulletins

About the role

Key responsibilities & impact

Responsible for providing support in the technical aspects of commercial activity, including: warranty claims administration, service centers certification/re-certification
Direct communication with customers and channel partners on technical issues
Support on spare parts selection and quotation
Structuring, design, definition, revision and finalization of procedure manuals
Support in the field for certified service centers and technicians in application of products and troubleshooting
Specification of equipment and replacement parts
Support to special applications and their specification to the Sales group
Maintain continuous contact with engineering area in the different CMCO plants worldwide
Maintain current and updated certified service centers, procedures manuals, warranty claim, tech bulletins and Tech area KPI files
Acquire and distribute technical knowledge of product to the collaborators of the commercial area
Elaborate quotation of solutions and products for the sales area
Actively attend calls for activities with distributors, clients and internal staff of CMCO where their support and professional collaboration is required
Assist with the rest of the organization to achieve profitability and growth, through the fulfillment of sales budget (volume) and control of operating expenses
Regularly visit clients and distributors in support of project closure and follow-up.

Requirements

What you’ll need

Bachelor’s degree in engineering from a four-year college or university (not mandatory)
Bi-lingual in English and Spanish (70% minimum required English language)
Planning and communication skills
Excellent PC skills, word processing, spreadsheet and database
Experience of working with staff in office and factory environments
Deep technical knowledge in mechanics, electric and electronic engineering
Proven Material handling skills.
Traveling > =60%
Fluency in written and verbal English language skills > = 70%.

Benefits

Comp & perks

Excellent management of personal relationships
Ability to handle objections
High tolerance for frustration
Emotional intelligence
Exposure to work situations under pressure and stress
Managing emotions and self-control
Ability to expose to noise and environment with moderate pollution due to industrial processes
Physical mobility
Physical capacity for the use of keyboards, monitors and various communication systems
Ability to occasionally lift light loads and use upper and lower limbs
The specific visual skills required by this work include near vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.