Product Specialist, Aftermarket Sales Support

Columbus McKinnon

Aftermarket Project Specialist focusing on sales opportunities and customer satisfaction through inbound and outbound communications. Collaborating with internal technical teams and client services for seamless experiences.

Posted 6/18/2026full-timeHartland • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop aftermarket sales opportunities through inbound/outbound communications across leads, email, and other channels
Ensure customer satisfaction through timely, knowledgeable support and follow-ups on quotes
Quote spare parts, competitor belting, and other components to drive aftermarket growth
Collaborate with Client Services and internal technical teams to deliver a seamless customer experience and resolve complex issues
Document customer interactions using CRM software to improve service, identify trends, and report insights to management
Review quote requests, define requirements, and coordinate with the proposal team to prepare accurate initial and revised proposals
Collect and analyze cost data—including labor, materials, systems layouts, and services—to develop compliant and competitive pricing
Partner with engineers, drafters, commercial and operations teams to align pricing strategy with broader business goals
Support sales teams with pricing tools and resources to help communicate value effectively
Monitor pricing models and market conditions to recommend and implement price adjustments
Create analytical models to identify discrepancies, summarize performance data, and provide actionable insights for decision-makers
Evaluate products and services to ensure proposed pricing meets margin objectives
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

High School Diploma
3+ years of Customer support experience preferred

Benefits

Comp & perks

Free coffee daily
11 paid holidays
Vacation and sick time
Medical, Dental, Vision insurance, effective day 1
401(k)
Paid parental leave
Tuition assistance
Disability insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM softwarepricing strategycost analysisanalytical modelsquote preparationcustomer supportdata analysismarket analysispricing modelscompetitive pricing

Soft Skills

customer satisfactioncommunicationcollaborationproblem-solvingorganizational skillsattention to detailinterpersonal skillsteamworkadaptabilityinsight generation

Certifications

High School Diploma