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Customer Service Representative
Columbus McKinnonCustomer Service Representative handling orders, inquiries, and shipping information for a manufacturing company. Collaborating with clients and distributors to maintain satisfaction and efficiency in processes.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Providing customers, distributors and sales personnel with order and shipping info, order changes, RMA's, expediting, parts pricing.
- Enter orders for standard conveyors.
- Lead distribution to channel.
- Salesforce navigation and basic information look up.
- As qualified & approved my manager/lead provide technical assistance to team members and distributors.
Requirements
What you’ll need- 2 + years as a manufacturing customer service representative or 5+ years of technical experience.
- Previous ERP and CRM experience is a plus.
- Bi-lingual (Spanish) is a plus.
Benefits
Comp & perks- Free coffee daily
- 11 paid holidays
- Vacation and paid sick time
- Medical, Dental, Vision insurance, effective day 1
- 401(k) with company match
- Paid parental leave
- Tuition assistance
- Disability insurance
- Dress for your day
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingshipping information managementRMA processingparts pricingtechnical assistance
Soft Skills
customer servicecommunicationteam collaborationleadership