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Customer Service Specialist
Columbus McKinnon. Receive and initiate telephone communications with customers .
About the role
Key responsibilities & impact- Receive and initiate telephone communications with customers
- Enter orders and other forms of specific product or customer information via keyboard and data screens to the computer
- Interface with expediter, credit, product standards, warehouses, plant personnel to check deliveries on orders and quotations
- Quote prices to customers on inquiries and confirm in writing if required
- Use computer and customer files to look up order information and retrieve information from sales catalogs
- Participate on project and problem-solving teams.
- Learn the organization's products, services, and policies through various training programs
Requirements
What you’ll need- High school diploma
- Associate's degree from two-year college or technical school preferred
- Strong Organizational skills with the ability to adapt and successfully multi-task
- Current working knowledge of Excel and Outlook
- Excellent verbal and written communication skills.
Benefits
Comp & perks- Drug Free Workplace
- Equal Opportunity Employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
organizational skillsmulti-taskingverbal communicationwritten communication
Certifications
high school diplomaassociate's degree