Customer Services Specialist

Columbus McKinnon

. Provide exceptional, courteous, and responsive customer service via phone and email regarding order inquiries, pricing, delays, and product information .

Posted 5/6/2026full-timeMenomonee Falls • Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide exceptional, courteous, and responsive customer service via phone and email regarding order inquiries, pricing, delays, and product information
Accurately enter customer orders & order changes into the computerized system according to established procedures
Identify and process Canadian, rush, and drop-ship orders as required
Enter part numbers, pricing, and shipping changes on active orders and distribute change notifications to appropriate departments (Production, Purchasing, & Shipping)
Coordinate with Purchasing, Planning, Materials, Production, Test, and Shipping to ensure parts availability and on-time delivery
Track shipments and provide Proof of Delivery to customers when requested
Maintain accurate customer account data including addresses and shipping instructions
Assist with order entry overflow and support departmental workflow as business needs require
Prepare and provide customer quotations by responding to sales opportunities, technical component requests, and pricing inquiries
Assist channel partners and end users in selecting appropriate products based on application and requirements
Collaborate with Planning, Engineering, Production, Sales, and Channel Partners on large or complex parts opportunities
Log, manage, prioritize, and follow up on quotation requests to support responsiveness and increased hit rates
Follow up on completed quotes as requested to support revenue growth and customer conversion
Contribute to daily workflow management, backlog prioritization, and departmental responsiveness
Complete and maintain required documentation, records, and system updates
Assist with training, special projects, and continuous improvement initiatives within Customer Service

Requirements

What you’ll need

High school diploma
2+ years of Customer Service experience
A combination of experience and education may be considered
Associate degree from two-year college or technical school preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order entrycustomer account managementquotation preparationdata entryshipping coordinationorder processingdocumentation managementworkflow managementcustomer service

Soft Skills

communicationcollaborationresponsivenessprioritizationcustomer focusproblem-solvingteamworkadaptabilityattention to detail

Certifications

high school diplomaassociate degree