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IT Operations Manager
Columbus McKinnon. Act as the primary liaison between the company and the managed services provider.
Tech Stack
Tools & technologiesAzureCloudCyber SecurityMS SQL ServerSQL
About the role
Key responsibilities & impact- Act as the primary liaison between the company and the managed services provider.
- Oversee service delivery, performance metrics, and service-level agreements (SLAs).
- Review incident trends, root cause analyses, and remediation plans.
- Ensure timely resolution of escalations and critical incidents.
- Participate in regular operational and governance meetings with the MSP.
- Partner with management to develop, understand, and maintain the company’s IT strategy and technology roadmap.
- Translate strategic objectives into actionable projects and operational priorities.
- Coordinate with the MSP to plan and implement infrastructure, security, and application initiatives.
- Support budgeting, forecasting, and vendor management activities.
- Provide oversight for workstation, server, network, and cloud environments.
- Ensure systems are reliable, scalable, secure, and properly documented.
- Validate patching, backup, disaster recovery, and monitoring practices.
- Oversee cybersecurity posture, including endpoint protection, vulnerability management, and incident response.
Requirements
What you’ll need- BSc/BA in IT, Information Systems, computer science or relevant field.
- 4+ years of experience working in IT has a hands-on technician.
- Strong understanding of Intel-based workstations and servers.
- Experience with Windows workstation and server operating systems.
- Working knowledge of Microsoft SQL Server.
- Proficiency with Microsoft Office and Microsoft Azure.
- Familiarity with IT security tooling, including:
- - Endpoint Detection and Response (EDR)
- - Security Information and Event Management (SIEM)
- - Vulnerability management and security monitoring tools
- Experience working with IT help desk and ticketing systems.
- Experience managing or governing an outsourced IT or MSP model.
- Strong vendor management and service delivery oversight skills.
- Ability to communicate technical topics to business leadership.
- Strong organizational and project coordination skills.
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT strategyservice deliveryperformance metricsservice-level agreementsincident responsevulnerability managementdisaster recoveryMicrosoft SQL ServerMicrosoft Azureendpoint protection
Soft Skills
communicationorganizational skillsproject coordinationvendor managementleadership
Certifications
BSc in ITBA in Information SystemsBSc in Computer Science