Customer Services Specialist
Columbus McKinnon
full-time
Posted on:
Location Type: Office
Location: Getzville • New York • United States
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About the role
- Receive and initiate telephone communications with customers and CM personnel at all levels of the organization.
- Enter orders and other forms of specific product or customer information via keyboard and data screens to the computer.
- Interface with expediter, credit, product standards, warehouses, plant personnel to check deliveries on orders and quotations.
- Quote prices to customers on inquiries and confirm in writing if required.
- Use computer and customer files to look up order information and retrieve information from sales catalogs.
- Participate on project and problem solving teams.
- Learn the organization's products, services and policies through various training programs.
- Other duties as assigned.
Requirements
- High school diploma
- Associate's degree from two-year college or technical school preferred
- Current working knowledge of Excel and Outlook
- Strong organizational skills with the ability to adapt and successfully multi-task
- Excellent interpersonal and communication skills
- Genuine desire to service the customer
- Ability to problem solve and think creatively
- Excellent time management skills
- Excellent verbal and written communication skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
organizational skillsmulti-taskinginterpersonal skillscommunication skillscustomer serviceproblem solvingcreative thinkingtime managementverbal communicationwritten communication
Certifications
high school diplomaassociate's degree