Customer Services Specialist

Columbus McKinnon

Specialist, Customer Services receiving inquiries and entering orders at Columbus McKinnon. Collaborating with sales and providing essential product information.

Posted 4/16/2026full-timeGetzville • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Receive and initiate telephone communications with customers and CM personnel at all levels of the organization.
Enter orders and other forms of specific product or customer information via keyboard and data screens to the computer.
Interface with expediter, credit, product standards, warehouses, plant personnel to check deliveries on orders and quotations.
Quote prices to customers on inquiries and confirm in writing if required.
Use computer and customer files to look up order information and retrieve information from sales catalogs.
Participate on project and problem solving teams.
Learn the organization's products, services and policies through various training programs.
Other duties as assigned.

Requirements

What you’ll need

High school diploma
Associate's degree from two-year college or technical school preferred
Current working knowledge of Excel and Outlook
Strong organizational skills with the ability to adapt and successfully multi-task
Excellent interpersonal and communication skills
Genuine desire to service the customer
Ability to problem solve and think creatively
Excellent time management skills
Excellent verbal and written communication skills

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

organizational skillsmulti-taskinginterpersonal skillscommunication skillscustomer serviceproblem solvingcreative thinkingtime managementverbal communicationwritten communication

Certifications

high school diplomaassociate's degree