Columbia Power & Water Systems

Gift Processing and Data Entry Coordinator

Columbia Power & Water Systems

contract

Posted on:

Location Type: Hybrid

Location: Ottawa • Canada

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Salary

💰 CA$46,000 - CA$51,000 per year

About the role

  • Process and record charitable gifts, including cash, cheques, credit card and direct deposit donations, following proper fund coding
  • Process Corporate Donations, Bequest, and other unrestricted/restricted donations as needed, following CPAWS Budget Allocation Policy
  • Import and process all online donations received via the online platforms: Engaging Networks, Canada Helps, PayPal Giving Fund, Donate a Car, Benevity, and Charitable Impact
  • Review bank statements weekly and prepare gift processing batches for EFT deposits
  • Reconcile offline and online deposits to the bank to ensure they balance
  • Identify, investigate and resolve discrepancies in Donor profiles and Gift records, contacting donors/vendors when needed
  • Serve as the Data Team Lead for the CPAWS Monthly Donor Processing Program
  • Provide exceptional customer service, responding to donor inquiries related to monthly payment updates, tax receipts, and general program information received by email or phone

Requirements

  • Bilingual in English and French (written, oral, and comprehension)
  • Experience working with Blackbaud Raiser’s Edge (or similar donor CRM)
  • At least 3 years of data processing and customer service experience, or relevant studies combined with related experience
  • Strong technical skills in MS 365 (Excel, Word, Teams, SharePoint)
  • Experience handling cash, cheques, and credit card details
  • An effective communicator both in writing and verbally, with strong interpersonal skills
  • Exceptionally organized with excellent attention to detail and a high level of accuracy
  • Solid time-management and multi-tasking abilities, with the ability to meet deadlines
  • An inclusive, collegial, and collaborative work ethic with strong teamwork skills
  • Ability and willingness to adapt to changing priorities and deadlines
Benefits
  • 3 weeks of vacation
  • Office closure between Christmas and New Year
  • Up to 10 sick days per year
  • Comprehensive medical and dental benefits
  • Matching RRSP program after probationary period
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data processingcustomer servicefund codingreconciliationdiscrepancy resolutioncash handlingcheque processingcredit card processingattention to detailtime management
Soft Skills
bilingualeffective communicationinterpersonal skillsorganizational skillsmulti-taskingteamworkadaptabilitycollaborationcustomer service orientationproblem-solving