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Care Operations Technical Specialist

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full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

JavaJavaScriptPythonSQL

About the role

  • Identify inefficiencies across our care team operations, systems, and platforms and partner with the larger team to design new ways of working to improve scalability.
  • Gathering and translating stakeholder needs into technical solutions.
  • Scope, design and build internal tooling, scripts and workflow automations for the care services operational team. Maintain these tools, scripts and automations across time and provide support for users including training and issue handling. Examples of workflow automations include: creating scripts for internal teams that reduce manual work related to workflows, issue handling and outreach. Integration with APIs to send/collect information.
  • Build data dashboards, queries and views that allow the care team to effectively run its operations, measure SLAs and outcomes.
  • Perform data analyses as needed to guide decision making for various teams and projects.
  • Develop data management tools & views for managing processes like supply and demand planning, forecasting, capacity planning and patient management and tracking.
  • Support multiple high priority projects and prioritize dynamic workloads in a fast-paced environment.

Requirements

  • 3+ years of work experience in coding and analytics for operational workflows
  • A self starter, with an eye for workflow improvements, process inefficiencies and identifying solutions
  • Effective problem solver and systems thinker with an eye toward solution development
  • Experience building automations or scripting solutions using Python or similar programming languages like Java, Javascript and REST APIs.
  • Strong SQL /relational database experience
  • Cross functional collaborator, able to identify process gaps and partner with cross-functional stakeholders to create solutions
  • Data analytics experience
  • Ability to multi-task across multiple projects, teams, and deadlines
  • Solid communication and organization skills, with the ability to synthesize and disseminate information out quickly
  • Solid documentation skills, ability to synthesize and disseminate information out quickly and bring order to complex systems and processes
Benefits
  • 💰 Competitive salary
  • ✨ Comprehensive medical, dental, vision, life, and disability benefits
  • 📈 401k match
  • 📝 Monthly phone and wifi stipend for employees, annual ergonomic stipend
  • 🏝 Generous vacation policy, paid holidays and company-wide recharge days
  • 🍼 Equal paid parental leave for birthing and non-birthing parents
  • Free cancer screening and prevention resources for employees and their adult dependents

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PythonJavaJavaScriptREST APIsSQLdata analyticsworkflow automationdata managementdata dashboardsscripting solutions
Soft skills
problem solvingsystems thinkingcross-functional collaborationcommunicationorganizationmulti-taskingself-starterattention to detailtrainingissue handling