Customer Solutions Advisor

Coloplast

Customer Solutions Advisor supporting people with chronic conditions through product advice and empathetic care. Coloplast develops medical devices and healthcare services improving quality of life.

Posted 8/12/2026full-timePeterborough • 🇬🇧 United KingdomMid-LevelSenior💰 £28,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and empathetic skills to provide exceptional customer care, while effectively managing multiple priorities and achieving targets in a fast-paced environment. Possesses a proactive approach to problem-solving and a commitment to improving the quality of life for individuals with chronic conditions.

Highest-signal resume keywords

Strong Communication SkillsEmpathy and ProfessionalismTarget AchievementOrganizational SkillsProactive Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Listening SkillsAttention to DetailResilienceSelf-MotivationAdaptability

Tools & Technologies

PC Systems

Industry Keywords

Customer CareChronic Conditions SupportTelesalesOutbound CallingPatient Experience

About the role

Key responsibilities & impact

Proactively contact existing and prospective consumers
Provide expert advice across a range of product areas
Guide users through product selection and usage
Manage sample orders and provide meaningful follow-up
Deliver exceptional, empathetic customer experiences
Respond to real challenges people are facing with compassionate and clinically informed solutions
Support individuals living with chronic conditions
Participate in invitation-only recruitment events involving interviews and a role-related assessment task

Requirements

What you’ll need

Motivated by making a difference in people’s lives
Strong communication skills, excellent listening skills, and empathy
Ability to achieve or exceed targets and KPIs
Excellent organisation and attention to detail when managing multiple priorities
Ability to use PC systems accurately
Proactive approach to problem-solving and identifying opportunities
Empathy and professionalism when supporting patients with intimate healthcare needs
Resilience, self-motivation, and desire to succeed in a target-driven environment
Passion for delivering exceptional patient experiences and improving quality of life
Adaptability, positivity, willingness to embrace change and continuous learning
Pride in achieving high standards and contributing to team success
Background in telesales, outbound calling, or any target-driven environment is desirable
Transferable skills and desire to deliver exceptional customer care welcomed
Must be within commuting distance of Peterborough
Must be available with no holiday during the first four weeks of employment due to training requirements

Benefits

Comp & perks

Opportunity to earn up to £5,200 in annual bonuses
Up to 5% Profit Related Pay
Private medical insurance
Flexible benefits tailored to your lifestyle
Extensive training and development
Comprehensive clinical training
Professional growth support