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Customer Advisor – Patient Support
ColoplastCustomer Advisor providing personalised bowel and bladder care guidance to Coloplast customers. Recommending medical devices, supporting orders, and completing assessments from Peterborough.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service with a focus on achieving targets and providing personalized advice on bowel and bladder care. Possesses strong interpersonal skills to effectively engage with customers and internal stakeholders while maintaining high standards of care.
Highest-signal resume keywords
Proven Track Record In Achieving TargetsCustomer Service ExperienceExcellent Verbal And Written Communication SkillsEmpathy And PatienceResults-Oriented Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsRelationship-BuildingConfidence In Sensitive ConversationsAdaptability To ChangeOutgoing Personality
Industry Keywords
Bowel CareBladder CareMedical DevicesCustomer Needs AssessmentHigh-Quality Customer Care
About the role
Key responsibilities & impact- Make outbound calls to new and existing customers
- Provide personalised advice on bowel and bladder care
- Understand individual customer needs
- Recommend suitable products and routines
- Support regular ordering
- Work to daily targets while maintaining high-quality customer care
- Complete clear assessments to inform ongoing customer support and internal teams
- Engage with customers and provide specialist advice and guidance on using medical devices to manage bowel and bladder conditions
- Attend invitation-only recruitment events if selected, including an interview, assessment, and role-related task
Requirements
What you’ll need- Proven track record in achieving or exceeding targets/KPIs within a structured working environment
- Customer service background or experience in a role with demanding targets preferred/ideally
- Excellent verbal and written interpersonal skills
- Ability to communicate effectively with internal and external stakeholders
- Empathy, patience, and maturity towards others
- Confidence and understanding to conduct personal conversations about intimate healthcare needs
- Strong desire to succeed within a highly ethical framework
- Pride and passion for consistency and high standards
- Results-oriented mindset
- Outgoing personality and natural relationship-building and conversation skills
- Comfortable with change and willing to speak up to improve things
- Availability without holiday during the first four weeks of employment due to training requirements
- Commuting distance to Peterborough is essential
Benefits
Comp & perks- Opportunity to earn up to £5,200 in annual bonuses
- Up to 5% Profit Related Pay
- Private medical insurance
- Flexible benefits tailored to your lifestyle
- Extensive training and development
- Ability to work from home a few days a week once probation is passed
- Supportive team
- Strong benefits package